Revenue Management

It takes money to operate a self-storage business, and sometimes costs must trickle down to the customer in the form of fees. By charging for things outside the rental space, you can provide a better tenant experience while minimizing your expense...

Sooner or later, you’ll have a self-storage tenant who fails to pay their bill. Here are some legal considerations around collecting past-due rent. These should help you be more effective at managing delinquency while steering your business away...

Offering discounts has always been a popular way for self-storage operators to gain new rentals, but some promotions can have a long-term, negative impact on the bottom line. Here are three common promotion strategies and an assessment of when—and...

Even though the information is in your rental agreement and you went over it during move-in, you’ll always have self-storage tenants who miss the rent due date and fail to pay on time. The reason why doesn’t really matter … Payment was expected...

Wouldn’t it be handy if, at the time of rental, you could offer your self-storage customers an interactive, real-time facility map to show them unit availability, pricing, features and location? It could even guide them to their space. Thanks to...