Staffing

A group of happy employees holding puzzle pieces in a circle

Turnover Is Costly! Learn to Motivate, Engage and Retain Your Self-Storage Team in Today’s Competitive Labor Market Turnover Is Costly! Learn to Motivate, Engage and Retain Your Self-Storage Team in Today’s Competitive Labor Market

In today’s competitive labor market, one of the smartest things a self-storage owner or supervisor can do is invest time and effort to motivate and engage the talented people they already employ. Turnover is costly on several levels; instead, focus on retention! In this article, you’ll learn how to truly gratify your facility team, so they want to stick around and do good work.

byAnne Mari DeCoster

Jan 14, 2025

1 Min Read

Multi-colored hands forming a circle

Self-Storage Is for Everyone! Diversity, Equity and Inclusion in the Workplace Self-Storage Is for Everyone! Diversity, Equity and Inclusion in the Workplace

Jan 7, 2025

1 Min Read

A dial with the word start pointing to the year 2025

ISS BLOG – New Year, New Learning: Recharge Your Skills at the Inside Self-Storage World Expo ISS BLOG – New Year, New Learning: Recharge Your Skills at the Inside Self-Storage World Expo

Jan 3, 2025

1 Min Read

An image focused on the word human resources hovering above a hand

HR Help for Self-Storage Operations: Should You Outsource Your Employee-Related Functions?HR Help for Self-Storage Operations: Should You Outsource Your Employee-Related Functions?

Dec 7, 2024

1 Min Read

ISS BLOG – 10 Worthy Lessons I’ve Learned as a Self-Storage Manager ISS BLOG – 10 Worthy Lessons I’ve Learned as a Self-Storage Manager

Nov 29, 2024

1 Min Read

A group of diverse people holding lightbulbs to signify bright ideas

ISS BLOG - Giving Your Team a Voice and Fostering Innovation: Why We Launched Our Self-Storage ‘Shark Tank’ Event ISS BLOG - Giving Your Team a Voice and Fostering Innovation: Why We Launched Our Self-Storage ‘Shark Tank’ Event

Nov 22, 2024

1 Min Read

A green highway sign that says opportunity just ahead

Are You on the Prowl for a New Self-Storage Management Position? These 150 Companies Are Great Places to Look!

Are You on the Prowl for a New Self-Storage Management Position? These 150 Companies Are Great Places to Look!

A hand on its side in between two blocks that are shaped like people

Management and Operation

When Coworkers Collide: Preventing and Resolving Disputes Between Self-Storage Supervisors and Staff

When Coworkers Collide: Preventing and Resolving Disputes Between Self-Storage Supervisors and Staff

Hands in handcuffs behind someone's back while holding money

Employee Theft in the Self-Storage Workplace: Factors, Prevention, Detection and Response

Employee Theft in the Self-Storage Workplace: Factors, Prevention, Detection and Response

byPamela Alton, Owner

A picture related to staffing that includes building blocks and icons

Self-Storage Training Opportunities: Helping Your Staff Learn and Grow

Self-Storage Training Opportunities: Helping Your Staff Learn and Grow

byDenise Bowley, Owner

A row of human shadows on small blocks on a green background with one pushed out by an exclamation mark.

In Response to Bad Behavior: A Guide to Self-Storage Employee Discipline and Termination

In Response to Bad Behavior: A Guide to Self-Storage Employee Discipline and Termination

Image of person touching the word audit on a screen

Management and Operation

The Self-Storage Auditing Process: 6 Key Areas to Review for Optimal Facility Performance

The Self-Storage Auditing Process: 6 Key Areas to Review for Optimal Facility Performance

byCharlie Kao, Principal

Diagram of hybrid, remote and in-office positions

The Hybrid Self-Storage Manager: A New Approach to a Position That’s Swiftly Evolving in an Automated World

The Hybrid Self-Storage Manager: A New Approach to a Position That’s Swiftly Evolving in an Automated World

byBrett Copper, President and Partner

Self-Storage-Sales-Skills-AI-Video

AI Is Your Guy for Self-Storage Sales Training! See How Virtual Role-Playing Helps Managers Improve Their Skills

AI Is Your Guy for Self-Storage Sales Training! See How Virtual Role-Playing Helps Managers Improve Their Skills

How an outside expert can get your team and business where they need to be

Team Training Can Be Tough! Consider a Hired Partner for Your Self-Storage Operation

Team Training Can Be Tough! Consider a Hired Partner for Your Self-Storage Operation

Set Your Self-Storage Career on a Positive Path Using the Knowledge in This New Mastery Video Set

Set Your Self-Storage Career on a Positive Path Using the Knowledge in This New Mastery Video Set

A Call for Middle-Management Training in Self-Storage: Empowering Regional and District Managers

A Call for Middle-Management Training in Self-Storage: Empowering Regional and District Managers

byMark Poole, Director of Operations

On-Cam Excellence: Tips to Help Self-Storage Job-Seekers Ace the Video Interview

On-Cam Excellence: Tips to Help Self-Storage Job-Seekers Ace the Video Interview

byLisa Pyle, Partner

Goal-Setting for Self-Storage Facility Managers: Taking the First Steps Toward Your Bright Industry Future

Goal-Setting for Self-Storage Facility Managers: Taking the First Steps Toward Your Bright Industry Future

byPamela Alton, Owner

Management and Operation

Need Help Tackling Certain Tasks? Why and How to Leverage Outsourcing for Your Self-Storage Business

Need Help Tackling Certain Tasks? Why and How to Leverage Outsourcing for Your Self-Storage Business

byRon Matejko, Associate Editor

The 3 Characteristics to Seek When Hiring a Self-Storage Manager and Why They Benefit the Bottom Line

The 3 Characteristics to Seek When Hiring a Self-Storage Manager and Why They Benefit the Bottom Line

Customer Service and Experience

A Central Service Hub: Integrating a Call Center Into Your Self-Storage Operation

A Central Service Hub: Integrating a Call Center Into Your Self-Storage Operation

byKatie E. Johnson, Marketing Professional

From the 2024 ISS World Expo: Spartan’s Mike Scott Offers Sound Advice on Self-Storage Career Advancement

From the 2024 ISS World Expo: Spartan’s Mike Scott Offers Sound Advice on Self-Storage Career Advancement

ISS BLOG - Sexual Harassment in Self-Storage: When a Tenant or Coworker Crosses the Line

ISS BLOG - Sexual Harassment in Self-Storage: When a Tenant or Coworker Crosses the Line

ISS BLOG - Time for Training? Consider These Key Factors to Ensuring its Effective for Your Self-Storage Staff

ISS BLOG - Time for Training? Consider These Key Factors to Ensuring its Effective for Your Self-Storage Staff

byAmy Campbell, Senior Editor

Management and Operation

From the 2024 ISS World Expo: Anne Mari DeCoster Shares Ways to Get the Best Out of Your Self-Storage Team

From the 2024 ISS World Expo: Anne Mari DeCoster Shares Ways to Get the Best Out of Your Self-Storage Team

Wait … What’s That? Do You Hear Them Whispering Secrets? It’s the Self-Storage Keys of Knowledge!

Wait … What’s That? Do You Hear Them Whispering Secrets? It’s the Self-Storage Keys of Knowledge!

ISS BLOG – The Importance of Asking for What You Want, in Your Self-Storage Career and Everywhere Else

ISS BLOG – The Importance of Asking for What You Want, in Your Self-Storage Career and Everywhere Else

byAnne Mari DeCoster

Ready to Advance Your Self-Storage Management Career? Focus on These 3 Areas

Ready to Advance Your Self-Storage Management Career? Focus on These 3 Areas

byDouglas Stirling, Area Manager

ISS BLOG - Average Is Bad and Subpar Is Worse! Why We Self-Storage Operators Shouldn’t Be Afraid to Fire

ISS BLOG - Average Is Bad and Subpar Is Worse! Why We Self-Storage Operators Shouldn’t Be Afraid to Fire

byGary Edmonds, Owner

What Work Culture Is and Why a Robust One Is Essential to Self-Storage Business Success

What Work Culture Is and Why a Robust One Is Essential to Self-Storage Business Success

byDiane Gibson, Owner and President

Essential Interviewing Tips for Self-Storage Owners and Supervisors

Essential Interviewing Tips for Self-Storage Owners and Supervisors

byTyler Jacobsen, Senior Director of Talent Acquisition

ISS BLOG - Leading the Charge as a Self-Storage Owner: How I Built My Team and Nurture Their Success

ISS BLOG - Leading the Charge as a Self-Storage Owner: How I Built My Team and Nurture Their Success

byCorinn Altomare

Find a Better Fit: What Previous Work Environments Can Tell You About Self-Storage Job Candidates

Find a Better Fit: What Previous Work Environments Can Tell You About Self-Storage Job Candidates

Exploring a Remote-Work Model for Self-Storage: How Might It Impact Employers and Staff

Exploring a Remote-Work Model for Self-Storage: How Might It Impact Employers and Staff

byLisa Pyle, Partner

Subscribe to Our Weekly Newsletter

ISS is the most comprehensive source for self-storage news, feature stories, videos and more.