Customer Service and Experience

A highway sign that says Profit Next Exit

3 New Profit Centers to Explore in Self-Storage: Vehicle Detailing, In-Unit Surveillance and EV Charging 3 New Profit Centers to Explore in Self-Storage: Vehicle Detailing, In-Unit Surveillance and EV Charging

Ancillary products and services are becoming a bigger part of the revenue mix at many self-storage facilities, as operators seeks new ways to make money. While offerings such as moving and packing supplies, track rentals, and tenant insurance are the norm, new profit centers are emerging. Here are three you might consider exploring.

byAmy Campbell, Senior Editor

Jan 20, 2025

1 Min Read

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Revenue Management

ISS BLOG - ‘Slate’ Article Carps on ‘Sneaky’ Rate-Increase Policies in Self-Storage, Industry Experts Debate ECRI Practices ISS BLOG - ‘Slate’ Article Carps on ‘Sneaky’ Rate-Increase Policies in Self-Storage, Industry Experts Debate ECRI Practices

Jan 16, 2025

1 Min Read

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Management and Operation

ISS BLOG – Challenge Accepted! How I Plan to Confront 3 Key Impediments for My Self-Storage Business This Year ISS BLOG – Challenge Accepted! How I Plan to Confront 3 Key Impediments for My Self-Storage Business This Year

Jan 10, 2025

1 Min Read

The words on sticky notes about great customer service

Customer Service and Experience

‘Above and Beyond’ Customer Care: What Does It Look Like in the Self-Storage Industry?‘Above and Beyond’ Customer Care: What Does It Look Like in the Self-Storage Industry?

Dec 25, 2024

1 Min Read

A picture of an owl with John Manes, Chairman of the Board for StorSuite

Customer Service and Experience

StorSuite: Revolutionizing the Self-Storage Customer Experience by Focusing on Human Connection StorSuite: Revolutionizing the Self-Storage Customer Experience by Focusing on Human Connection

Dec 22, 2024

1 Min Read

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Suppliers and Products

Self-Storage Technology Firm Tenant Inc. Partners With Zion Call Management Self-Storage Technology Firm Tenant Inc. Partners With Zion Call Management

Dec 17, 2024

1 Min Read

An image of signage for a road closure

Management and Operation

Construction (and Hassle) Ahead! When City Road Work Affects Access to Your Self-Storage Business

Construction (and Hassle) Ahead! When City Road Work Affects Access to Your Self-Storage Business

A person using a tablet to complete an insurance form claim

Tenant Insurance/Protection

Be an Ally! How to Help Your Self-Storage Tenants Through the Claims Process After a Property Loss

Be an Ally! How to Help Your Self-Storage Tenants Through the Claims Process After a Property Loss

byStacie Maxwell, Director of Insurance

A person holding a magnifying glass over the word CRM, which stands for customer-relationship management systems

Security and Technology

The Capabilities of Modern CRM Systems and How They’re Revolutionizing Self-Storage Operation

The Capabilities of Modern CRM Systems and How They’re Revolutionizing Self-Storage Operation

Two customers talking to a self-storage facility manager in front of a computer screen showing data

Sponsored Content

Looking Ahead to 2025: Adapting to Change in a Dynamic Self-Storage Market

Looking Ahead to 2025: Adapting to Change in a Dynamic Self-Storage Market

A group of robots standing like soldiers

The Robots Are Coming! The Robots Are Coming! The Potential for Using This Technology in Self-Storage

The Robots Are Coming! The Robots Are Coming! The Potential for Using This Technology in Self-Storage

Man touching screen to slide year 2024 to year 2025 with a futuristic background

Management and Operation

ISS BLOG - It’s Time to Start Planning for the New Year! Here Are 5 Things You Need to Do for Your Self-Storage Business in 2025

ISS BLOG - It’s Time to Start Planning for the New Year! Here Are 5 Things You Need to Do for Your Self-Storage Business in 2025

byCharlie Kao, Principal

A man and woman talking about a box in front of two self-storage units with bright green doors.

Sponsored Content

Remaining Resilient: 5 Strategies to Help Self-Storage Operators Adapt to Anything

Remaining Resilient: 5 Strategies to Help Self-Storage Operators Adapt to Anything

A woman in a striped shirt thinking or contemplating a question

Management and Operation

If I Owned This Self-Storage Facility … Managers Discuss the Changes They’d Make If the Asset Were Their Own

If I Owned This Self-Storage Facility … Managers Discuss the Changes They’d Make If the Asset Were Their Own

A picture of a stack of newspapers promoting news

Suppliers and Products

Self-Storage Software Firm Stora Integrates With Calcumate

Self-Storage Software Firm Stora Integrates With Calcumate

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Revenue Management

Understanding and Preventing Self-Storage Tenant Delinquency: A Guide for Facility Operators

Understanding and Preventing Self-Storage Tenant Delinquency: A Guide for Facility Operators

byMichael Baillargeon, Chief Operating Officer

Three Halloween jack-o-lanterns and other fall-themed decorations

Management and Operation

ISS BLOG - Embrace the Spirit of Halloween at Your Self-Storage Facility and Unlock the Spooktacular Benefits!

ISS BLOG - Embrace the Spirit of Halloween at Your Self-Storage Facility and Unlock the Spooktacular Benefits!

byRon Matejko, Associate Editor

Self-Storage-Calm-Customer-Conflict

Customer Service and Experience

ISS BLOG - Keep Calm and Carry On! Customer-Conflict Stories and Advice From Your Fellow Self-Storage Managers

ISS BLOG - Keep Calm and Carry On! Customer-Conflict Stories and Advice From Your Fellow Self-Storage Managers

byAmy Campbell, Senior Editor

Exploring amenities self-storage operators can offer their boat/RV-storage customers to improve the tenant experience and boost revenue.

Vehicle/Boat/RV Storage

Boosting Your Boat/RV-Storage Revenue: Amenities to Offer This Lucrative Segment of Your Self-Storage Customer Base

Boosting Your Boat/RV-Storage Revenue: Amenities to Offer This Lucrative Segment of Your Self-Storage Customer Base

byDrew Whitney, Editorial Director

Storeganise Software Platform Integrates With Calcumate Unit-Size Calculator

Suppliers and Products

Storeganise Software Platform Integrates With Calcumate Unit-Size Calculator for Mobile- and Self-Storage Spaces

Storeganise Software Platform Integrates With Calcumate Unit-Size Calculator for Mobile- and Self-Storage Spaces

Suppliers and Products

XPS Partners With Keep It Simple Storage and LiveSwitch to Help Self-Storage Operators Offer Live Video Support to Customers

XPS Partners With Keep It Simple Storage and LiveSwitch to Help Self-Storage Operators Offer Live Video Support to Customers

Customer Service and Experience

Zig When Your Competitors Zag: 8 High-Touch Customer-Experience Tips for Self-Storage Operators

Zig When Your Competitors Zag: 8 High-Touch Customer-Experience Tips for Self-Storage Operators

byGarrett Byrd, Franchise Director

Customer Service and Experience

A Central Service Hub: Integrating a Call Center Into Your Self-Storage Operation

A Central Service Hub: Integrating a Call Center Into Your Self-Storage Operation

byKatie E. Johnson, Marketing Professional

Management and Operation

ISS BLOG - Feeling Pain From Today’s Economy? Flex Your Strength By Doubling Down on Your Self-Storage Business

ISS BLOG - Feeling Pain From Today’s Economy? Flex Your Strength By Doubling Down on Your Self-Storage Business

byAmy Campbell, Senior Editor

Management and Operation

ISS BLOG - My 3 Self-Storage Operational Commandments: Follow Them to Gain a Market Advantage

ISS BLOG - My 3 Self-Storage Operational Commandments: Follow Them to Gain a Market Advantage

byBenjamin Burkhart, Owner

Suppliers and Products

European Self-Storage Aggregator storabble Integrates With Calcumate

European Self-Storage Aggregator storabble Integrates With Calcumate

10 Steps to Managing and Improving Your Self-Storage Business Reputation

10 Steps to Managing and Improving Your Self-Storage Business Reputation

byMatt Clark, Director of Self-Storage Operations

Management and Operation

From the 2024 ISS World Expo: Anne Mari DeCoster Shares Ways to Get the Best Out of Your Self-Storage Team

From the 2024 ISS World Expo: Anne Mari DeCoster Shares Ways to Get the Best Out of Your Self-Storage Team

Security and Technology

Getting Good Wireless: Why Network Connectivity Is So Important in Self-Storage and How to Make It Happen

Getting Good Wireless: Why Network Connectivity Is So Important in Self-Storage and How to Make It Happen

Customer Service and Experience

Adjusting Your Sales and Marketing Strategies to Capture the New Self-Storage Consumer

Adjusting Your Sales and Marketing Strategies to Capture the New Self-Storage Consumer

byAlex Braun II, Hawaii & San Francisco Development Co.

Customer Service and Experience

The Digital Dilemma: Balancing Technology With a Human Touch in Self-Storage Operation

The Digital Dilemma: Balancing Technology With a Human Touch in Self-Storage Operation

Customer Service and Experience

No Ruffled Feathers! Smoothing the Way Toward a Positive Self-Storage Customer Experience

No Ruffled Feathers! Smoothing the Way Toward a Positive Self-Storage Customer Experience

byRisa Saavedra

Customer Service and Experience

Customer-Service Mastery for Self-Storage Managers: Sharpening Your Core Skill Set

Customer-Service Mastery for Self-Storage Managers: Sharpening Your Core Skill Set

bySheri Meyer, Vice President of Human Capital Management and Talent Acquisitions

Suppliers and Products

Storable Releases Self-Storage Tenant Insights Report

Storable Releases Self-Storage Tenant Insights Report

Customer Service and Experience

The AI-Powered Chatbot, an Indispensable Customer-Service Tool in Self-Storage

The AI-Powered Chatbot, an Indispensable Customer-Service Tool in Self-Storage

byAl Harris, Content Manager

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