Customer Service and Experience

Giving Your New Self-Storage Tenants the Red-Carpet Treatment

Customer Service and Experience

Red-Carpet Treatment: Welcoming and Communicating With Your New Self-Storage Tenants Red-Carpet Treatment: Welcoming and Communicating With Your New Self-Storage Tenants

Once a prospect becomes a renter at your self-storage facility, you should make them feel welcome and open a clear line of communication. This is the way to positive reviews, referrals and long-term tenancy! The following advice will help you prepare the customer for move-in and ensure a good relationship.

byRobert Priester, Content Writer

Oct 8, 2022

1 Min Read

How to Rent Self-Storage Units in Times of High Facility Occupancy

No Limits! How to Rent Self-Storage Units in Times of High Facility Occupancy No Limits! How to Rent Self-Storage Units in Times of High Facility Occupancy

Sep 28, 2022

Copper Storage Management Hires 4 to Self-Storage Leadership, Customer-Service Teams

Customer Service and Experience

Copper Storage Management Hires 4 to Self-Storage Leadership, Customer-Service Teams Copper Storage Management Hires 4 to Self-Storage Leadership, Customer-Service Teams

Aug 30, 2022

1 Min Read

Call-Center-Laptop-Headset.jpg

Customer Service and Experience

Veto the Voicemail: Working With a Call Center to Improve Your Self-Storage Sales and Service Veto the Voicemail: Working With a Call Center to Improve Your Self-Storage Sales and Service

byKimberly Robinson

Aug 20, 2022

1 Min Read

Does Your Self-Storage Business Need a Chatbot?

Security and Technology

Does Your Self-Storage Business Need a Chatbot? Considerations to Help You Decide Does Your Self-Storage Business Need a Chatbot? Considerations to Help You Decide

byRobert Priester

Aug 16, 2022

1 Min Read

Personal Service Still Matters in Self-Storage!

Customer Service and Experience

Personal Service Still Matters in Self-Storage! Follow These Guidelines to Consistently Deliver It Personal Service Still Matters in Self-Storage! Follow These Guidelines to Consistently Deliver It

Jul 14, 2022

1 Min Read

Using Emotional Intelligence to Elevate Your Self-Storage Sales and Service

Make That Critical Connection! Using Emotional Intelligence to Elevate Your Self-Storage Sales and Service

Make That Critical Connection! Using Emotional Intelligence to Elevate Your Self-Storage Sales and Service

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An A-to-Z Guide to Building Boat & RV Storage

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Management and Operation

Too Close for Comfort: Outwitting Your Self-Storage Competition

Too Close for Comfort: Outwitting Your Self-Storage Competition

byAmy Campbell, Senior Editor

Customer Service and Experience

How to Keep the Peace With Your Self-Storage Customers, Even When They’re Being Difficult

How to Keep the Peace With Your Self-Storage Customers, Even When They’re Being Difficult

byTocarro Williams, Director of Operations

Exceeding Customer-Service Expectations to Land Those Fish

Customer Service and Experience

Reel in More Self-Storage Rentals! Exceeding Customer-Service Expectations to Land Those Fish

Reel in More Self-Storage Rentals! Exceeding Customer-Service Expectations to Land Those Fish

byTerri Friesner

Customer Service and Experience

Self-Storage Operators Need to Keep Their Cool When Human Behavior Spirals Out of Control

Self-Storage Operators Need to Keep Their Cool When Human Behavior Spirals Out of Control

byAmy Campbell, Senior Editor

Ways for Self-Storage Managers to Sharpen Their Communication Skills

Be a Better Communicator! Ways for Self-Storage Managers to Sharpen Their Verbal and Written Skills

Be a Better Communicator! Ways for Self-Storage Managers to Sharpen Their Verbal and Written Skills

byCassie Dodgen, Owner and Operator

Customer Service and Experience

It’s Time to Set Boundaries With Your Self-Storage Customers!

It’s Time to Set Boundaries With Your Self-Storage Customers!

byAdam Armstrong, Co-Founder

Emerging Technology Trends in Self-Storage

Self-Storage in an On-Demand World: What a Recent Survey Reveals About Emerging Technology Trends

Self-Storage in an On-Demand World: What a Recent Survey Reveals About Emerging Technology Trends

byRodolfo Ramirez, Co-Founder and Chief Operating Officer

Customer Service and Experience

Improving Your Self-Storage Customer Experience: Insight From Extra Space

Improving Your Self-Storage Customer Experience: Insight From Extra Space

byBrett Boot, Director of Customer Experience

Public Relations After a Crisis Occurs at Your Self-Storage Property

Management and Operation

Managing the Message: Public Relations After a Crisis Occurs at Your Self-Storage Property

Managing the Message: Public Relations After a Crisis Occurs at Your Self-Storage Property

byCassie Dodgen, Owner and Operator

How to Take a Triage Approach to Your Self-Storage Customer Service

Medic! How to Take a Triage Approach to Your Self-Storage Customer Service

Medic! How to Take a Triage Approach to Your Self-Storage Customer Service

Inside Self-Storage 2021 Customer Experience DVD Package

Use These Education Videos to Ensure Your Self-Storage Customer Experience Earns 5 Stars

Use These Education Videos to Ensure Your Self-Storage Customer Experience Earns 5 Stars

Customer Service and Experience

A Three-Pronged, Holistic Approach to the Self-Storage Customer Experience

A Three-Pronged, Holistic Approach to the Self-Storage Customer Experience

byKatharine Lau, CEO

Creating a Hotel-Like Customer Experience for Your Self-Storage Business

Customer Service and Experience

Creating a Hotel-Like Customer Experience for Your Self-Storage Business … Think the Ritz, Not Motel 6!

Creating a Hotel-Like Customer Experience for Your Self-Storage Business … Think the Ritz, Not Motel 6!

Customer Service and Experience

High-Tech vs. High-Touch: Finding the Right Balance in Your Self-Storage Customer-Service Experience

High-Tech vs. High-Touch: Finding the Right Balance in Your Self-Storage Customer-Service Experience

byShannon Charbonneau, Director of Client Relations

Communicating With Your Self-Storage Customers: A Technological, Omnichannel Approach

Security and Technology

Communicating With Your Self-Storage Customers: A Technological, Omnichannel Approach

Communicating With Your Self-Storage Customers: A Technological, Omnichannel Approach

byAlissa Stoeckel, Marketing and Communications Coordinator

Customer Service and Experience

Spreading Holiday Wishes to Your Self-Storage Customers, Community and Vendor Partners

Spreading Holiday Wishes to Your Self-Storage Customers, Community and Vendor Partners

Lessons From a Longboat: Don’t Let These Customer-Service Shortcomings Sink Your Self-Storage Operation

Customer Service and Experience

Lessons From a Longboat: Don’t Let These Customer-Service Shortcomings Sink Your Self-Storage Operation

Lessons From a Longboat: Don’t Let These Customer-Service Shortcomings Sink Your Self-Storage Operation

byTony Jones, Former ISS Contributing Editor

Tenant-Protection Plans for Self-Storage Customers: Benefits and How a Program Works

Tenant Insurance/Protection

Tenant-Protection Plans for Self-Storage Customers: Benefits and How a Program Works

Tenant-Protection Plans for Self-Storage Customers: Benefits and How a Program Works

byTerry D. Anderson, President

Security and Technology

Using Online-Chat Technology to Shape the Self-Storage Customer Experience

Using Online-Chat Technology to Shape the Self-Storage Customer Experience

byShannon Charbonneau, Director of Client Relations

Customer Service and Experience

Keep in Touch: Using Technology to Create a Positive, Personal Self-Storage Experience

Keep in Touch: Using Technology to Create a Positive, Personal Self-Storage Experience

byAlissa Stoeckel, Marketing and Communications Coordinator

Community Relations: Ways for Self-Storage Operators to Avoid and Resolve Conflicts With Neighbors

Community Relations: Ways for Self-Storage Operators to Avoid and Resolve Conflicts With Neighbors

byDenise Bowley, Owner

6 Ways for Smaller Self-Storage Operators to Personalize Their Customer Experience and Compete With the ‘Big Guys’

Customer Service and Experience

6 Ways for Smaller Self-Storage Operators to Personalize Their Customer Experience and Compete With the ‘Big Guys’

6 Ways for Smaller Self-Storage Operators to Personalize Their Customer Experience and Compete With the ‘Big Guys’

Fountain Lakes Storage Tips With Tyler

Customer Service and Experience

Learn the Art of Providing Tenant Tips From Tyler at Fountain Lakes Storage

Learn the Art of Providing Tenant Tips From Tyler at Fountain Lakes Storage

Customer Service and Experience

Self-Storage Talk Featured Thread: Handling Harassment From a Tenant

Self-Storage Talk Featured Thread: Handling Harassment From a Tenant

Customer Service and Experience

Communication Is Key: Connecting With Self-Storage Customers in a Contact-Free World

Communication Is Key: Connecting With Self-Storage Customers in a Contact-Free World

byMohala Johnson, Director of Web Technology

Customer Service and Experience

Playing Nice: How to Handle and Even Prevent Conflict With Your Self-Storage Customers

Playing Nice: How to Handle and Even Prevent Conflict With Your Self-Storage Customers

Customer Service and Experience

Are You Giving Bad Service to Your Self-Storage Customers? Advice for Offering Your Best … Every Time

Are You Giving Bad Service to Your Self-Storage Customers? Advice for Offering Your Best … Every Time

byAmy Campbell, Senior Editor

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