Inside Self-Storage Releases New Podcast With Charlie Kao on Cultivating Customer Loyalty

Inside Self-Storage (ISS) has released a new episode in its “Sounds of Storage” podcast series that delves into the topic of customer loyalty. In this nine-minute interview, Charlie Kao, a principal with Twin Oaks Capital, discusses how facility operators can make a good first impression on prospects and keep tenants happy. Listeners will get insight to creating long-term allegiance and boosting business retention.

This new audio and others in the “Sounds of Storage” series can be found on the ISS Podcasts page.

Based in Grand Rapids, Michigan, Twin Oaks is a commercial real estate company specializing in self-storage and multi-family assets. Its affiliated companies have owned, operated and planned more than 3 million square feet of self-storage across North America, with a specialization in Northern climates and building in difficult terrains.

For 33 years, ISS has provided informational resources for the self-storage industry. Its educational offerings include ISS Magazine, the annual ISS World Expo, an extensive website, the ISS Store, and Self-Storage Talk, the industry’s largest online community.