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Autopay Problems: What to Do When Your Self-Storage Tenant’s Rent Charge Is Declined

September 20, 2023

1 Min Read

Putting your self-storage tenants on an automatic payment (autopay) plan creates convenience for all parties while drastically reducing delinquency. You get what you need in a timely fashion, and they never have to think about paying their bill. However, hiccups can occur. The most common is when the account has insufficient funds to support the charge. Do you run the card again? Contact the customer? Treat it as non-payment? Members of the Self-Storage Talk online community are discussing financial consequences and how to proceed. What’s your take?

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