Dealing With Late Payers: A Better Way to Manage Your Self-Storage Collections

In an ideal world, all of your self-storage customers pay their monthly rent on time. Unfortunately, this isn’t the case in real life. Most of you have delinquent tenants and need a solid strategy for dealing with them. If you spend hours each month chasing money, it’s stressful and takes you away from other important tasks. These conversations can also be uncomfortable, potentially damaging your relationship with renters. The good news is there’s a better way to manage collections, and industry investor and owner Alex Quezada shares it in this video. He explains the process he uses at his eight facilities and why they work. Hint: They involve being proactive!