Customer Service

More than likely, you’ve been on the receiving end of “gaslighting” at one time or another, whether it was from a coworker, supervisor or a self-storage tenant. Learn more about this common manipulation and how to respond when it happens.

Even though people seem to prefer self-service these days, some of your self-storage customers still want to talk to a live person when they need help. Employing a call center allows you to provide the service they need, even when you’re busy or...

Every self-storage operation has problem tenants from time to time. They’re the ones who constantly complain, or pay late every month, or leave trash lying around, or take up too much of your time and energy with various requests or just wanting...

As a self-storage operator, you’ve likely read or been told at some point that you should aim to provide a superior customer experience, but what does that actually look like? A district manager for the FreeUp Storage brand walks you through his...

The benchmarks for providing great customer service are constantly changing, which means self-storage operators need a solid skillset on which to build. Here are seven pillars that’ll provide the strong foundation you need. They’ll serve you well...