Customer Service

Many businesses are using QR codes these days, and for good reason—the simple, fast delivery of information! But it’s a technology that can also be implemented poorly. Follow these best practices to successfully use this tool in your self-storage...

As a self-storage manager, you regularly write messages to tenants, coworkers and supervisors. Writing often feels like a lost art in our digital age of truncated typing, but this mode of communication is still critical in business. Here are some...

It isn’t enough to provide good customer service anymore. Now, every business is expected to provide five-star service. What does that look like in the self-storage industry and how do you deliver it? Read this article and find out.

You’ve invested time and energy in designing and building your self-storage retail store. Now, it’s time to maximize its potential! Here are tips to help you successfully stock, market and sell your moving and packing merchandise.

Your self-storage rental agreement is a critical legal document that protects your business from liability, outlines site rules, and lets customers know what it means to rent with you. Whether your lease is long or short, digital or printed, it’s...

Once a prospect becomes a renter at your self-storage facility, you should make them feel welcome and open a clear line of communication. This is the way to positive reviews, referrals and long-term tenancy! The following advice will help you...