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Inside Self-Storage (ISS) has released a new gallery that explores the issue of internal company theft and how to avoid this devastating misconduct. “Battling the Enemy Within: Detecting and Preventing Self-Storage Employee Theft” explains why...
Thanksgiving is a reminder to take stock in the good around us, including things that can easily be taken for granted. Investing in your self-storage staff not only shows your appreciation for their work, it can be the impetus for better...
Most self-storage staff are honest and loyal; but in every barrel, there can be at least one bad apple. Some managers have found creative ways to steal money, time, resources and more from their employers. When this happens, all parties bear...
“You get what you pay for” is a common saying that can easily be applied to self-storage staffing. Companies that properly compensate and reward employees will build a solid team that works hard and reaches performance goals.
Everyone has worked with a less than desirable person at some point in their career. Whether it’s someone who whines about everything, takes credit for other people’s work, spreads gossip, has a temper or is just lazy, these employees are often...
If you’re a self-storage owner who’s never trained staff, you likely don’t know what to teach them, when and how. Outsourcing to a third-party trainer will guarantee employees understand daily tasks, policies, procedures and more, ensuring they...
A common challenge for independent self-storage operators is coming up with a thorough, professional manual on company policies and procedures. In his Self Storage Employee Handbook, industry expert Bob Copper has compiled industry best practices...