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June 17, 2020

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Inside Self-Storage (ISS) has published a new digital issue that explores how the self-storage industry has been impacted by the coronavirus pandemic and ways to move forward with confidence. Written for facility owners, managers and investors, “Remaining Relevant in a Time of Crisis: Strategies to Adapt and Succeed Around COVID-19” offers advice on facility safety, sales, service, technology, legalities, customer experience and more.

Covered topics include:

  • Tactics for adjusting to the new professional reality

  • Insight and advice from industry operators

  • Technology that can help meet tenant needs

  • The legalities of offering contact-free storage

  • How to avoid pandemic-related cyber attacks

  • Building brand and customer loyalty

  • How the customer-service model has changed

  • The need for community stewardship

The publication is available for free download in PDF format.

For more than 29 years, ISS has provided informational resources for the self-storage industry. Its educational offerings include ISS magazine, the annual ISS World Expo, an extensive website, the ISS Store, and Self-Storage Talk, the industry’s largest online community.

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