The Inside Self-Storage "Best of Business" reader-choice poll, conducted annually since 2011, solicits online votes from industry professionals who elect their favorite product and service suppliers in more than 35 categories. Voting takes place via the ISS website each spring, and winners are published online and in ISS Magazine. Voting for the next campaign will open March 1. Winners will be announced in July and featured in the August issue of ISS Magazine.
In this all-new “Sounds of Storage” podcast, we talk with Charlie Kao about “How to Lose a Self-Storage Tenant in 10 Days,” a humorous yet insightful look at the industry’s customer experience. We discuss why first impressions with your prospects are critical to long-term loyalty, how to gain those coveted five-star reviews, and critical ways to improve the way facility operators interact with renters.