Even through the pandemic, self-storage operators in markets of all sizes have succeeded in keeping their sites busy and full. Some even have a waiting list of eager customers who are move-in ready. But accommodating these prospects is more complex than just choosing the name at the top. You need to consider what size each person needs, whether they have special requests, and how to maximize revenue. In this video, facility-management expert Carol Mixon-Krendl will help you build a system to manage your queue of tenants-to-be for great service and profit!