Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

Virtual Management in Self-Storage: Combining Automation Technology With a Human Touch

Apr 03, 2020

Unattended self-storage facilities have had their challenges, but virtual management blends human presence with technological advancements to improve operation and the customer experience. Read how.

Learn to Be More ‘COVID-19 Conscious’ for Customers From Beyond Self Storage

Apr 01, 2020

While self-storage is considered an “essential business” in many areas and, therefore, allowed to remain open, facility operators are seeking ways to be customer-friendly and hyper-safe during the coronavirus crisis. If you’re looking to be more ...

What Would You Do? Reacting to Trying, Unforeseen Incidents in Self-Storage Management

Apr 01, 2020

If you work long enough as a self-storage facility manager, you’re bound to be confronted with tough, unexpected situations that disrupt business operation, such as a disaster or crime. Learn what you need to “hold your own” in the face of...

Self-Storage Talk Featured Thread: Keeping Sane While Under COVID-19 Seclusion

Mar 31, 2020

The White House has extended its social-distancing mandate to April 30 in an attempt to slow the spread of the coronavirus (COVID-19) in the United States. While it’s a necessary precaution to prevent infection, the resulting isolation can be...

Price-Gouging Statutes and Self-Storage: Managing Rates in a State of Emergency

Mar 31, 2020

Managing self-storage rental rates is a delicate endeavor, and even more so during a crisis such as the coronavirus pandemic. If you’re thinking about instituting a rate increase in the coming weeks or even months, you need to first understand...

Metro Self Storage Expands Contact-Free Practices During COVID-19 Crisis

Mar 31, 2020

Metro Storage LLC, which operates 140 self-storage properties in 14 states, has expanded its online and phone-based services to enable contact-free rental process for customers during the coronavirus (COVID-19) crisis. Initiatives deployed across...

Guardian Focuses on Contact-Free Self-Storage Solutions During Coronavirus Pandemic

Mar 31, 2020

Guardian Storage, which operates 25 self-storage facilities in Colorado and Pennsylvania, has taken several steps to ensure employee and customer safety during the coronavirus pandemic, including a contact-free rental and move-in process for...

Simply Self Storage Introduces Online Rental Capability in Wake of Coronavirus

Mar 31, 2020

Simply Self Storage (SSS), which owns or manages more than 100 self-storage facilities in the United States and Puerto Rico, has launched “Simple Rental,” which provides online rental capability to customers in the wake of the coronavirus pandemic...

Records Storage: A Revenue Opportunity for Self-Storage Operators, Even in 2020?

Mar 29, 2020

Even in the rise of the “paperless office,” businesses still produce paper records—and need a safe place to store them. In fact, records storage can be a great add-on profit center to an existing self-storage operation. Here’s what to do to...

Leveraging PWAs Together With SEO to Boost Your Self-Storage Marketing Power

Mar 27, 2020

Market saturation is threatening the effectiveness of traditional self-storage marketing practices. Learn how Progressive Web Apps and search engine optimization can work in tandem to increase online visibility and boost rentals.

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