Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

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StorCo Self Storage in Wood River, IL, Celebrates Grand Opening With Carnival

Mar 20, 2019

StorCo Self Storage will host a carnival to celebrate its grand opening in Wood River, Ill., next month. The event, April 12-21 at 1401 Vaughn Road, is being co-hosted by Wood River Parks & Recreation. It’ll include food, games and rides as...

Self-Storage Talk Featured Thread: Death of a Tenant

Mar 19, 2019

It can be confusing and upsetting when you discover one of your self-storage tenants has died. Often, friends or family members will attempt to access the deceased’s unit, even if they don’t have authorization. Or perhaps no one will contact you...

From Lead to Lease: How Technology Streamlines the Self-Storage Customer Journey

Mar 17, 2019

Technology is helping self-storage operators rent units faster and bring in more revenue. Read how tech advancements streamline and improve the customer journey, from lead to lease.

Strike a Balance: Exploring Technology for Your Self-Storage Business

Mar 15, 2019

The key to offering technology at your self-storage facility is to strike the right balance so your customers of all ages feel comfortable. From the basics to advanced tech, it's time to explore your options.

ISS World Expo Speaker Spotlight: Clair Hoover Shares Revenue Strategies for Self-Storage Owners

Mar 13, 2019

Jim Ross of “The Self-Storage Show,” a YouTube channel tackling industry topics, recently interviewed several seminar speakers for the Inside Self-Storage World Expo, April 1-4, in Las Vegas. In this video, he talks with Clair Hoover, president...

Self-Storage Marketing Firm The Storage Group Names New CEO

Mar 12, 2019

The Storage Group (TSG), an Internet-marketing company that serves the self-storage industry, has named Steve Lucas as its new CEO, effective March 1. Brian Pelski, who most recently served in this capacity, will remain as a company principal. The...

Technology in Action: Self-Storage Operators Discuss Use, Challenges and More

Mar 09, 2019

We recently asked a few of the industry’s top facility operators and management firms how they’re using technology at their sites as well as the challenges they face in implementation and staff-training strategies. Here’s what they had to say.

Revelations From Your Self-Storage Gate Software: What It Teaches You and How to Use It

Mar 09, 2019

Your self-storage gate software offers great insight to what happens on your property. Read the benefits of regularly reviewing tenant access, what to look for and what to do with the information.

Web Basics Every Self-Storage Operator Needs to Battle the ‘Big Guys’

Mar 08, 2019

You can’t expect to battle the “big guys” without a marketing plan. Here are several Web must-haves every self-storage operator needs to improve online visibility and up their SEO game.

3 Steps to Writing a Perfect Résumé for a Self-Storage Position

Mar 07, 2019

In today’s competitive job market, it’s critical for self-storage job candidates to put their best foot forward. It begins with a well-crafted, error-free résumé. Learn how to write a great one that’ll catch the reviewer’s attention.

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