Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

10 Ways to Ensure Engagement and Loyalty in Your Self-Storage Managers

Feb 05, 2021

Even the best self-storage managers can become unmotivated. For your operation to succeed, you must keep the operations team inspired! Here are 10 ways to keep staff engaged and loyal.

Adding a Kiosk to Your Self-Storage Service Mix: Benefits and Key Decision Points

Feb 04, 2021

Customers want to do business when and how they choose. Installing a kiosk at your self-storage facility can help you meet their expectations. Understand the benefits of this self-service technology and key decision points for choosing a model.

Reaching a Philippines Self-Storage Audience in a Cool Comic-Book Style

Feb 03, 2021

People who love comics really love comics. It’s a passion that’s triggered massive events like San Diego’s Comic-Con International and the Hong Kong Toys & Games Fair. These conventions draw fans of all ages, to venues all over the world. So, it’s...

Simple Maintenance and Testing for Your Self-Storage Security System

Feb 03, 2021

Your self-storage security system is only effective if it’s in good condition and works as it should. Its components need regular maintenance. Here are some things you can take care of yourself and others to hire out to a professional.

Self-Storage Talk Featured Thread: Defusing a Tense Conversation With a Tenant

Feb 02, 2021

Just about every self-storage operator has endured a heated discussion with an upset tenant, and the pandemic has certainly fueled the fire. Not only are people now more impatient, the ongoing isolation and restrictions are certainly taking their...

Understanding and Improving Your SEO: Basics Self-Storage Operators Must Master

Feb 02, 2021

It’s important for every self-storage business to rank high in online search results, and search engine optimization is an integral component to pushing your business to the top of the page. If you’re still struggling to understand and improve SEO...

Dressing Your Site for Success: A Complete Guide to Self-Storage Curb Appeal

Jan 29, 2021

Like books, self-storage facilities are often judged by their covers. Curb appeal can mean the difference to success or failure because of customer perception. Here’s how maintenance creates an enticing “read” that makes a good impression and...

Get Your Self-Storage Customers to Sing Your Praises With Testimonials

Jan 29, 2021

There’s no one better qualified to sing your facility’s praises than your self-storage customer. If you want these testimonials, you need to ask your tenants for them and make it super easy for them to deliver.

When It Comes to Self-Storage Security, Owners, Managers and Tenants All Have a Role to Play

Jan 28, 2021

Self-storage operators rely heavily on their security systems to keep their properties safe, but ownership, managers and even tenants all have a role to play in keeping the site protected. Learn about the responsibilities of each stakeholder.