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Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

Here’s to You! Cheers to a Year of Self-Storage Success

Dec 24, 2021

It’s been another challenging year. Even so, self-storage professionals have much to celebrate. Consider the following successes they’ve achieved.

Self-Storage Professionals Are Sharing Their 2022 Goals … What Are Yours?

Dec 21, 2021

For many of us, the turning of the annual calendar triggers a need to renew and improve, to think about where we’ve been and where we want to go in our professions and personal lives. It’s a chance to reset, get motivated and add purpose to the...

What Do Impending Coronavirus Vaccine Mandates Mean for Your Self-Storage Business?

Dec 18, 2021

Coronavirus vaccine mandates are on the horizon for many businesses. Find out what they might mean for your self-storage company and employees and what to keep in mind if you want to create your own policy.

Paid Advertising for Self-Storage: How to Know if It’s Working and What to Do if It Isn’t

Dec 17, 2021

Paid advertising is an important part of self-storage marketing, but how do you know if your campaigns are working? Here’s why you should track them, which metrics to scrutinize and what to do if performance moves in the wrong direction.

Data Diving! The Booty View on Self-Storage Occupancy and Revenue Management

Dec 16, 2021

Many self-storage operators are enjoying high occupancies right now, but being complacent about it can be dangerous. Every market has shifts in demand, and tenants can move out at any time for any reason. So, while your units might be full today...

Choosing Add-On Profit Centers to Complement Your Core Self-Storage Business

Dec 16, 2021

Add-on products and services are becoming more common in the self-storage industry, but few operators go beyond the basics, like moving and packing supplies. There’s so much more you can offer! Get ideas for choosing business complements that’ll...

Conducting Exit Interviews With Your Soon-to-Leave Self-Storage Staff: Why and How

Dec 15, 2021

When an employee leaves your self-storage business, do you know why? If you conduct an exit interview, you will. Learn why this important task should be incorporated into your staffing strategy, how to carry it out and what to do with the...

Keep Your Facility in Peak Condition With Our 2022 Self-Storage Maintenance Package

Dec 14, 2021

There are hundreds of tasks a self-storage manager must perform throughout the year to keep their facility running smoothly. Regular maintenance plays a key role in protecting property value and ensuring a location is appealing to current and...

Inside Self-Storage Releases 2022 Guidebooks on Building/Investing and Facility Operation

Dec 14, 2021

Inside Self-Storage (ISS) has released its 2022 Guidebooks, one focused on industry building and investing and the other on facility operation. Both come available in digital or softcover formats and can be purchased individually or in a...

Communicating With Your Self-Storage Customers: A Technological, Omnichannel Approach

Dec 14, 2021

The ways in which self-storage operators communicate with customers continue to evolve, and technology plays a huge role. There are many channels you can use, but an omnichannel approach can help you improve your operation in many ways. Learn what...

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