As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.
A call center can benefit a self-storage operation beyond just handling incoming phone calls. Learn why it might make sense to outsource in this Internet age, and how a call center can enhance the customer experience while bolstering the bottom line.
Whether you’re shopping for yourself or a self-storage colleague, professional enrichment is the gift that keeps on giving. Check out the 2018 ISS Store holiday gift guide, highlighting recent new releases.
Most self-storage tenants are respectful and pleasant. Occasionally, however, facility operators must face off with an enraged customer who might be swearing, slamming a hand on the counter, threatening to sue or otherwise acting in a hostile...
As a self-storage operator, you have a captive audience when it comes to retail merchandise. Consider the following advice for managing this successful profit center, including display design, inventory, pricing, sales and marketing.