Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

Learn Basic Maintenance for Your Self-Storage Unit Doors From the Folks at Trac-Rite

May 12, 2021

In self-storage, unit doors are ubiquitous. They’re also a key component to site functionality and safety. Door problems can reflect poorly on your operation, leading to customer frustration. Sometimes they can even lead to injuries and legal...

No More Drama: How to Avoid and Resolve Disputes With Your Self-Storage Coworkers

May 12, 2021

Employee strife inside a self-storage management office can lead to a poorly run operation. Coworker conflict happens, but it doesn’t have to blow up your business. Here’s how to sense when a disruption might be brewing and how to handle it.

Self-Storage Talk Featured Thread: Handling Harassment From a Tenant

May 11, 2021

We may be living in the #MeToo era, but some people simply haven’t learned the lesson. One self-storage manager and her co-worker are fed up with harassment from a tenant who refuses to accept that neither want to date him. They’ve both been clear...

A Look at the Biden-Harris Administration’s Proposed Tax Changes and Their Potential Impact on Self-Storage

May 11, 2021

President Joe Biden’s tax plan has several features that could affect self-storage owners and investors. The author, a real estate expert, highlights three important ones. Find out what they are so you can take any necessary steps to protect your...

Whether You’re New or Need a Refresher, Here Are 5 Common FAQs on Self-Storage Digital Marketing

May 08, 2021

The pandemic has shifted the behavior of consumers who seek self-storage, which means facility operators must up their digital-marketing game. Whether you’re new to the topic or just need a refresher, here are five frequently asked questions you...

Reap the Benefits! Why Self-Storage Managers Should Embrace Association Membership

May 07, 2021

As a self-storage manager, you might be hesitant to join your state association. Don’t be! Participation in a local trade organization can yield tremendous benefits that’ll help you professionally. Not convinced? Read this fellow manager’s...

Performing a Self-Storage Facility Audit: How to Properly Inspect Your Site and Uncover Potential Problems

May 07, 2021

If you’ve never done one before, a self-storage facility audit might seem like a complicated endeavor; but it doesn’t have to be, or to create a lot stress. Just follow these simple steps to inspect your business and uncover potential problems.

Building a Solid Self-Storage Safety Protocol: 3 Areas to Emphasize

May 05, 2021

The pandemic has reacquainted us all with the importance of physical safety. Self-storage operators have always followed protocols to protect staff and customers; now there are more of them. To safeguard against the risk of illness or injury...

Seeking Management Software: Selecting the Right Program for Your Self-Storage Business

May 04, 2021

If you’re seeking management software for your self-storage business, you need to understand the two main platforms and their features. Consider the following factors to choose the best program and supplier for your operation.