OpenTech Alliance Inc. of Phoenix recently hired Cynthia Abraham to manage its new INSOMNIAC Live! self-storage call center, which opened on Aug. 1. Abraham previously worked as an executive manager for Online Self Storage (CallMaximizer), where she was responsible for contact-center operation.
Abraham has recruited an experienced team of call-center agents to assist her, including Nathan Fleischer, who will oversee agent recruiting, training and management. Fleischer has more than 12 years of experience in adult education, training, quality and management. He is a specialist in call-center employee recruitment, development, retention and management. He previously worked as a leader in employee training for AOL and as director of training and quality for CallMaximizer.
Also hired were call-center supervisors Sue Hurt and Carrie Valadez.