Scott Meyers, founder of Self Storage Profits Inc., has been involved in the self-storage industry as a developer, owner, syndicator and operator since 2005. He owns and operates 22 facilities in nine states. His community, www.thestoragemastermind.com, consists of equal parts owner/developers and private-equity investors who partner on select projects nationwide. To reach him, e-mail [email protected].
In this all-new “Sounds of Storage” podcast, we talk with Charlie Kao about “How to Lose a Self-Storage Tenant in 10 Days,” a humorous yet insightful look at the industry’s customer experience. We discuss why first impressions with your prospects are critical to long-term loyalty, how to gain those coveted five-star reviews, and critical ways to improve the way facility operators interact with renters.