Rodolfo Ramirez is cofounder and chief operating officer of swivl, which offers self-storage operators of all sizes an artificial-intelligence assistant that can answer common customer questions as well as identify and qualify new leads. The company helps users put 70% of repetitive tasks on autopilot. For more information, email [email protected].
In this all-new “Sounds of Storage” podcast, we talk with Charlie Kao about “How to Lose a Self-Storage Tenant in 10 Days,” a humorous yet insightful look at the industry’s customer experience. We discuss why first impressions with your prospects are critical to long-term loyalty, how to gain those coveted five-star reviews, and critical ways to improve the way facility operators interact with renters.