Onity Launches Electronic Locking Solution for the Self-Storage Industry

Mar 30, 2023

Update 3/30/23 – Onity has integrated Internet of Things (IoT) connectivity from technology firm MachineQ with its Passport smart locks. The collaboration will allow self-storage operators to lock, unlock and monitor unit status remotely. It will...

Using Two-Way Video to Add a Human Touch to Self-Storage Technology and the Customer Experience

Mar 15, 2023

While more self-storage operators are incorporating technology into their businesses, the need to keep a human touch in customer interactions is still vital. The operator of four North Carolina facilities explains how two-way video communication...

Using Virtual Help Tools to Improve Your Self-Storage Customer Service and Experience

Mar 04, 2023

The new consumer expectation for speedy service and user autonomy is changing the way businesses approach customer service. Many are turning to virtual help tools like chatbots and live chat. Can this technology work for your self-storage...

Embrace Operational Innovation Through These Self-Storage Technology Videos

Feb 28, 2023

Self-storage companies that resist technological evolution are likely to struggle in a competitive market. At a certain point, all operators will need to embrace industry innovation. These videos can help address common concerns and ease the...

What Exactly Does AI Tool ChatGPT Know About Self-Storage? Read This Q&A to Find Out!

Feb 24, 2023

Artificial intelligence is quickly gaining steam for how it might benefit businesses, with ChatGPT, in particular, garnering heavy media coverage. We conducted a wide-ranging Q&A with the language model to see what knowledge and insight it has...

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The Role of Automation in Implementing a Tenant-Protection Program: A Guide for Self-Storage Management Companies

Feb 22, 2023

Every self-storage management company has a duty to protect their clients’ interests, whether they’re a large organization or a small group overseeing just a few properties. One way to do that is to help facility owners implement a tenant...

Overcoming the Common Challenges of Contactless Self-Storage Services

Feb 21, 2023

The self-storage industry has quickly gone from a high-touch, human-interactive experience to one that offers contactless services and various modes of automation. While this yields benefits for operators and customers, it can also create...

Protecting Your Perimeter: Self-Storage Operators Discuss Fencing Materials and Other Specs

Feb 21, 2023

The perimeter fence is a critical part of your self-storage facility’s overall security, even if your business isn’t in a high-crime area. It shows tenants that the safety of their items is important, and signals to criminals that you take...

Self-Storage Technology Firm Tenant Inc. Acquires Storelocal

Feb 17, 2023

Tenant Inc., a developer of real estate technology, has acquired Storelocal, a private membership program of independent self-storage operators. The combined company will have the backing of more than 200 self-storage investors and 1,500...

Best Practices for Using QR Codes in Your Self-Storage Operation

Feb 16, 2023

Many businesses are using QR codes these days, and for good reason—the simple, fast delivery of information! But it’s a technology that can also be implemented poorly. Follow these best practices to successfully use this tool in your self-storage...