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November 9, 2023

Many self-storage operators are exploring the use of automation at their facilities, which offers benefits for both the business and its tenants. However, it’s important not to lose sight of the customer experience. In this video, industry coach Christel Land explains the potential dangers of a tech-forward approach, how avoid negative fallout, and ways to ensure your renters continue to feel well-tended. Get guidance on how to take advantage of new technology while maintaining a customer-first operation.

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