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Manager Training Is a Key to Self-Storage Success

Employee training in the self-storage industry is a critical component of success. Managers are the cornerstone, greeting customers and making the sales. Skimping on training in this area could be seriously detrimental to your facilitys success.

Amy Campbell

March 17, 2009

1 Min Read
Manager Training Is a Key to Self-Storage Success

In these economic times, everyone is looking for a way to save money. Unfortunately, some wrong decisions could be made, cutting corners to save money. 

A  recent article on MSN.com says on-the-job training is being reduced in big and small companies. About 35 percent of companies have reduced or limited training for employees, according to Watson Wyatt. Another 15 percent are planning to.

Employee training in the self-storage industry is a critical component of success. Let’s face it: Managers are the cornerstone of your operation. They greet customers, make the sales and are the last person customers see on move-out day. Skimping on training in this area could be seriously detrimental to your facility’s success. And it doesn’t have to be costly, either. There’s a wealth of information on the Web, in books and even from your vendors.

If you’re serious about employee training, check out the Self-Storage Training Institute’s  Qualified Storage Manager program. The online program has classes on marketing, sales, collections, maintenance, phone skills, legal issues and more. Class cost varies, with some under $30. Plus, discounts are available for companies that purchase training for more than one employee. Because the program is online, managers can take courses at their own pace. Check it out today.

 

About the Author(s)

Amy Campbell

Editor, Inside Self Storage

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