Subscribe to Our Weekly Newsletter
ISS is the most comprehensive source for self-storage news, feature stories, videos and more.
Bad Review: How to React When Customers Talk Trash About Your Self-Storage Business Online
September 6, 2023
1 Min Read
As in any other industry, online customer reviews are critical in self-storage. The things people say about you on platforms like Facebook, Google and Yelp really matter. In fact, studies show that many consumers read these company evaluations before committing to a purchase. Positive comments can boost rentals, while negative ones can damage business reputation. What are your options when someone bad-mouths your facility? A member of the Self-Storage Talk online community recently went through this exact situation and is gathering advice on how to respond. What would you do? Get and share feedback here.
You May Also Like
Self-Storage TV
Apr 17 - May 17, 2024
Apr 17 - May 17, 2024
NEW PODCAST! In this latest episode of “Sounds of Storage,” we talk with StoragePug's Tommy Nguyen about grassroots marketing, including what it entails for self-storage operators, why it’s making a “comeback,” and how to do it effectively.
LISTEN NOW