The Facts About ‘Abandoned’ Self-Storage Units and How to Handle Them Legally

January 25, 2023

At some point, every self-storage operator finds a unit on their property that they believe to be abandoned. The lock is gone from the door, and there’s almost nothing inside. The tenant has stopped paying. Or maybe the customer said they were vacating but left a bunch of stuff behind. They may even have told the manager, “You can just have it,” or “Just throw it away.” Whatever the circumstance, an abandoned unit can mean legal trouble. You can’t simply toss the contents and move on! In this video, industry management expert Carol Mixon shares the steps you must follow to vacate and reclaim the space, drawing on her own personal experience. She’ll help you understand your obligations as facility operator and shore up your business defense.

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