Alaska Mini Storage Pivots to Accommodate Customers During COVID-19

Alaska Mini Storage (AMS), which operates three self-storage facilities in Fairbanks and one in Wasilla, Alaska, has made operational adjustments to accommodate and protect customers and employees during the coronavirus pandemic. The changes were made in response to mandates issued by Governor Mike Dunleavy in mid-March, according to Elizabeth Mann, a property and marketing manager for the storage company.

After determining self-storage was considered an essential business in the state, AMS leadership decided all employees would be able to continue working. When not helping customers, they focus on cleaning and sanitation, the release stated. Per the government mandate, Mann also provided letters for employees to keep in their vehicles, confirming they’re essential workers.

In addition, the company created a “window service” that allows customers and employees to interact via an office window rather than in the office. “We have closed our office off to customers, but open our window to serve them,” Mann said. “Payments, move-ins, move-outs, and issues with gate codes can all be accomplished, and our hours remain the same. It has worked beautifully, and we recommend it to any facility that has windows connected to its offices.”

Launched in 1987, AMS currently operates more than 4,000 heated and unheated self-storage units. The property on Peger road in Fairbanks also offers outdoor vehicle storage.