Self-storage operators of all sizes rely on the telephone to make sales and serve their customers. On July 27, self-storage call-center expert Cynthia Abraham Hansell, vice president of call-center operations for OpenTech Alliance Inc., and Sue Haviland, owner of Haviland Storage Services, will present the free webinar titled Analyzing Your Phone Data for Profit. The online seminar will teach best practices for collecting and using phone data to enhance business decisions. Attendees will learn:
- What phone data to collect
- What reports to review on a monthly basis
- What to look for in reports
- Using data to improve conversion ratios and staffing
- Identifying employee-training opportunities
Registration for the webinar should be completed in advance at MiniStorageMessenger.com.
Based in Phoenix, OpenTech provides a line of INSOMNIAC self-storage kiosks as well as the INSOMNIAC Live! call center and the INSOMNIAC Self Storage Network for online storage reservations and rentals. The company will exhibit at the upcoming Inside Self-Storage World Expo in Tacoma, Wash., Oct. 4-6.
San Diego-based Haviland Storage Services provides self-storage consulting services.