Inside Self-Storage is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Autopay Advantage: Getting Your Self-Storage Customers on Board With Automatic Card Payments


Self-storage operators often present their automated payment option, aka autopay, to new and existing tenants as the “no-late-fee guarantee”—meaning, those who sign up never need to worry about missing a payment and incurring that dreaded expense. Sounds great, right? Still, the conversion rate isn’t 100%. Some customers simply won’t get on board, either because they don’t have a debit or credit card, or they won’t trust the number to the business. Many managers now wonder, should I require it as part of the rental?

In this thread on Self-Storage Talk, the industry’s largest online community, members compare their autopay commitment numbers and share ways to encourage enrollment. What’s your percentage, and what strategies do you use to ensure participation? Jump into the discussion and add your comments!

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.