Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

What Now? Coronavirus Guidance for Self-Storage Operators, Courtesy of the California Association

Mar 26, 2020

Self-storage operators everywhere are asking a lot of the same questions right now about how the coronavirus crisis impacts various aspects of business operation. Below is guidance from California Self Storage Executive Director Ross Hutchings...

Self-Storage REIT Life Storage Increases Digital Rental Services in Response to Coronavirus Outbreak

Mar 26, 2020

Life Storage Inc., a self-storage real estate investment trust (REIT) and third-party management company, has launched “Rent Now 2.0,” the second generation of its online rental platform, to increase digital rental services for customers during...

Store Space Self Storage Launches ‘Touchless Rentals’ to Combat Spread of COVID-19

Mar 26, 2020

Store Space Self Storage, which operates 30 facilities in 12 states, is using its Storage360 property-management platform to launch a “Touchless Rentals” program at all locations, effectively allowing customers to rent a unit and move in without...

Cyber Scams to Avoid During the Coronavirus Pandemic and Other Times of Crisis

Mar 25, 2020

Safeguarding your self-storage business against cyber attacks is always important, but it’s even more critical in times of crisis when the criminal element will step up its game. Here’s how to practice “virtual hygiene” during the coronavirus...

Inside Self-Storage Creates Coronavirus Resource Page for Industry Professionals

Mar 24, 2020

Inside Self-Storage (ISS) has created a dedicated page on its website to house all of the brand's industry-relevant content pertaining to the novel coronavirus (COVID-19). Found at insideselfstorage.com/coronavirus-covid-19, the page contains news...

Beyond Self Storage Introduces 'COVID-19 Conscious' Options for Customers

Mar 23, 2020

Beyond Self Storage, which operates 18 facilities in eight states, is responding to coronavirus concerns by placing a higher level of focus on virtual service through its “COVID-19 Conscious” options. The company is supporting social distancing by...

Inside Self-Storage World Expo Offers 4 Open-Forum Q&A Sessions

Mar 23, 2020

Update 3/23/20 – The ISS World Expo has been postponed to July 21-24, and the show’s four self-storage Q&A sessions have been rescheduled accordingly. Greenberger’s Legal Q&A will now take place on July 23, 4:30-6 p.m. The three other open-forum...

Critical Areas to Consider When Choosing to Offer Self-Storage Tenant Insurance or a Protection Plan

Mar 23, 2020

Every self-storage operator should offer tenant insurance or a tenant-protection plan to help customers safeguard their stored belongings. When choosing which program to use, consider these critical areas.

Building a Profitable Pricing Program for Your Self-Storage Business

Mar 21, 2020

In a capitalist society, supply and demand drives rates on products and services. It’s true in all kinds of businesses, including self-storage. Learn how to create a pricing program for your operation that maximizes rental rates, profit and...

Inside Self-Storage World Expo 2020 Offers 4 New Immersive Workshops

Mar 20, 2020

Update 3/23/20 – The ISS World Expo has been rescheduled to July 21-24, still at The Mirage Hotel & Casino in Las Vegas. In accordance with the new dates, the agenda for immersive workshops has changed, including those for the four new offerings...

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