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Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

Inside Self-Storage Guidebooks 2019
ISS Store Featured Products: 2019 Self-Storage Guidebooks
Dec 18, 2018
One of the most convenient ways to stay current with self-storage trends and boost your professional development is with Inside Self-Storage Guidebooks. The 2019 Series covers all aspects of the business. Created for facility owners, managers...
Inside Self-Storage Podcast Provides Staffing Advice
Dec 14, 2018
Inside Self-Storage (ISS) has released a new podcast as part of its “Sounds of Storage” series that offers insight on staff recruitment and hiring. The seven-minute interview with Susan Haviland, owner of self-storage consultancy and management...
Inside Self-Storage Store Releases 2019 Guidebook Series
Dec 13, 2018
The Inside Self-Storage (ISS) Store, an e-commerce website providing research and education products for industry professionals, has released its 2019 Guidebook Series covering all aspects of the storage business. The new series includes the buyer...
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Self-Storage Talk Featured Thread: The Woes of a Leaky Roof
Dec 11, 2018
Self-storage operators do everything they can to ensure their customers’ belongings are protected from the elements. From inspecting and repairing their roofs to replacing them when necessary, the goal is always loss prevention. But even under the...
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