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Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

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Agents at a self-storage call center
Outsourcing to a Self-Storage Call Center
Dec 03, 2018
A call center can benefit a self-storage operation beyond just handling incoming phone calls. Learn why it might make sense to outsource in this Internet age, and how a call center can enhance the customer experience while bolstering the bottom line.
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