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Management and Operation

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As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

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Management & Operation

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From the 2021 ISS World Expo: OpenTech’s Jon Loftin on Evolving Self-Storage Technology

Aug 04, 2021

Self-Storage Real Estate Acquisitions and Sales: August 2021

Aug 04, 2021

The Self-Storage Construction Timeline: Why It’s Critical, What to Include, How to Keep It on Track

Aug 04, 2021

The Autopay Advantage: Getting Your Self-Storage Customers on Board With Automatic Card Payments

Aug 03, 2021

Police Nab Sex Offender Hiding at Brooklyn, NY, Self-Storage Facility

Aug 03, 2021

Man Arrested for Whitby, Ontario, Self-Storage Burglaries, But Break-Ins Continue

Aug 03, 2021

Austria Self-Storage Operator Storebox Raises €52M to Expand Services, European Footprint

Aug 03, 2021

Mr.[B] Self Storage: Growing in Central America, Despite an Ever-Changing Consumer Environment

Aug 03, 2021

Get Education DVDs From the 2021 ISS World Expo in Vegas!

The learning goes on! Order sessions now to revisit those you liked or missed. Available in 42 singles and nine discount packages!

Highlights

The Autopay Advantage: Getting Your Self-Storage Customers on Board With Automatic Card Payments

Aug 03, 2021

Self-storage operators often present their automated payment option, aka autopay, to new and existing tenants as the “no-late-fee...

5 Ways to Improve Your Self-Storage Facility’s Local Online Business Listings

Jul 31, 2021

Online business listings and reviews help form the first impression many prospects will have about your self...

Making the Most of Merchandise: Retail-Sales Advice From Atlantic Self Storage

Jul 30, 2021

Offering retail merchandise at your self-storage facility is a great way to enhance the customer experience and...

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Collaborative Team Training for Self-Storage: A Fresh Approach for a More Diverse, Complete Program

Jul 30, 2021

When it comes to training your self-storage employees, collaboration among company leadership can help you create a more diverse, complete program. This approach not only taps into the experiences and knowledge that exist within your organization...

Seeking to Save: Ways to Decrease Your Self-Storage Operational Costs and Improve the Bottom Line

Jul 29, 2021

There’s always emphasis in a self-storage operation on generating revenue; but there’s another way to improve business profitability: decrease your expenses! This article explains the difference between fixed and variable costs and offers tips for...

ISS News Desk: Modernized Laws Give Self-Storage Operators Better Recourse in LA, MN, OH and TX

Jul 28, 2021

For decades, the national and state self-storage associations have been working hard to update legislation pertaining to our industry and give facility operators better options for managing tenant delinquency and other business challenges. Updates...

Business Insurance Coverages Every Self-Storage Operator Should Consider

Jul 27, 2021

Risk management is central to business continuity, and having proper insurance coverage can be a lifeline when facing a loss. Here’s an overview of the key coverages every self-storage operator should consider.

Where It Matters Most: Tracking and Leveraging Your Self-Storage Marketing Data

Jul 23, 2021

Effective self-storage marketing requires vigilance. It’s important to track the results of your efforts, online and off, and...

Are You a List-Maker? A Better Way to Manage Your Self-Storage Tasks

Jul 23, 2021

Have a lot of balls in the air? Creating lists to manage your self-storage tasks can keep them organized, ensure they get...

Help With the People Stuff: Outsourcing for Self-Storage Payroll and Other HR Functions

Jul 22, 2021

If your self-storage company is on the small side, you likely handle much of the human resources (HR) yourself. Not only is...

Tired of Poor Social Media Results? See Why Google My Business Should Be Your Self-Storage Facility’s Default Platform

Jul 21, 2021

Do you spend an inordinate amount of time promoting your self-storage business on social media platforms like Facebook, Instagram or Twitter, but have little to show by way of results from this effort? You aren’t alone. Jim Ross of “The Self...

Shout It Out: Marketing Your Self-Storage Expansion So You Can Fill Those New Units

Jul 20, 2021

Many self-storage operators have embarked on property expansions in the past year as their units filled up and demand increased. But just adding new inventory doesn’t mean the space will magically be rented. You need to get the word out and...

Mundelein, IL, Board Rejects Self-Storage Sales Tax After Opposition From Industry Associations

Jul 20, 2021

The Mundelein, Illinois, Village Board rejected a 5% sales tax on self-storage rentals last week after receiving strong opposition from the Illinois Self Storage Association (ISSA) and national Self Storage Association (SSA). The fee would have...

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