Management and Operation

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As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

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Management & Operation

Happening Now

Strategies for Follow-Up in the Self-Storage Sales Cycle

Mar 04, 2021

Money for Nothing? Explore the Profitability of a Small, Unmanned Self-Storage Property With Storage Squad

Mar 03, 2021

California Exodus, COVID-19 Factors Boost Northern Nevada Self-Storage Market

Mar 03, 2021

Multi-Housing News Ranks Top 5 Markets for Self-Storage Investment Activity in 2020

Mar 03, 2021

Why and How to Use Tiered Value Pricing in the Online Self-Storage Rental Process

Mar 03, 2021

CEO for SmartStop Self Storage REIT Set to Retire

Mar 03, 2021

Self-Storage Talk Featured Thread: Are You Mollycoddling Your Tenants?

Mar 02, 2021

Voting Now Open for 2021 Inside Self-Storage Best of Business Campaign

Mar 02, 2021

Become a Master of Self-Storage Project Planning!

This 5-DVD bundle gives you detailed insight to financing, feasibility, development, design, startup challenges and much more.

Highlights

Strategies for Follow-Up in the Self-Storage Sales Cycle

Mar 04, 2021

No matter where your self-storage sales leads originate, response time and method are crucial. Connecting with prospects quickly, in the...

Why and How to Use Tiered Value Pricing in the Online Self-Storage Rental Process

Mar 03, 2021

Hotels and airlines have been using tiered value pricing for years, so why not self-storage operations? Find out...

Self-Storage Talk Featured Thread: Are You Mollycoddling Your Tenants?

Mar 02, 2021

Self-storage operators do their best to provide top-notch customer service to every tenant, every day. Those...

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COVID-19 Death Count Plus Winter Woes Equals a Lesson for Self-Storage Operators on Emergency Prep

Feb 26, 2021

The recent weather-related happenings nationwide combined with the coronavirus pandemic surpassing half a million deaths in the United States is a stark reminder that we all need to be prepared for anything that might come our way. Self-storage...

The Why, When and How of Self-Storage Staff Evaluations

Feb 26, 2021

Employees and supervisors tend to bristle over performance reviews, but staff evaluations are critical to business success. Here’s why, as well as how and when to conduct them.

Well-Rounded Security for an Unmanned Self-Storage Property: Insight From 10 Federal

Feb 25, 2021

Securing self-storage facilities across 20-plus states would be a challenge for any operator, let alone one using an unattended model with no onsite staff! Keeping an unmanned site safe requires strategy, technology and creativity. Here’s how 10...

Laugh It Up With These Comical Yet Compelling Self-Storage Commercials

Feb 24, 2021

Some of the best, most memorable commercials are the ones that make us chortle. Just think of the Super Bowl spots! Whether they’re LOL funny or just quirky, they grab and hold our attention while making the brand stick in our minds. The best ones...

My Move to Contactless Rentals: An Iowa Self-Storage Owner Shares His Story

Feb 24, 2021

The pandemic has led many self-storage operators to consider the merits of contactless rentals. An owner of three Iowa...

ISS Store Featured Product: Video to Help You ‘Join the Jetset’ and Use Innovative Self-Storage Technology

Feb 23, 2021

Technology innovation has advanced in the self-storage industry at an astounding pace, and the urgency to adopt new tools has...

More Customers, New Revenue: Add-On Profit Centers for Self-Storage

Feb 23, 2021

Self-storage profit centers can bring in additional revenue from tenants and entice customers who might not have otherwise...

Using Paid Search (Pay-Per-Click) to Beef Up Your Self-Storage Digital Marketing

Feb 19, 2021

More customers are finding and renting self-storage units online, which means your digital marketing strategy is crucial. Paid search, or pay-per-click advertising, is a key component. Learn what it is, how it works, how to get started and how to...

A Sniff of Opportunity: How My Self-Storage Facility Upped Security Through a Police K9 Program

Feb 19, 2021

If you’re looking for a free way to improve security at your self-storage facility, consider the approach used by Toledo Self Storage and form a partnership with local police. The facility’s regional manager shares insight to its K9 training program.

Connecting With Customers: 8 Simple Ways to Improve Your Self-Storage Service Approach

Feb 18, 2021

As a self-storage manager, you know customer service is important. It’s no doubt been drilled into your head from your owner and all over the industry. But do you know how to make yours better? Here are eight easy ways to elevate your approach and...

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