As the year winds down, most self-storage owners and managers are considering improvements they’d like to make to their business in 2023. One possibility is to streamline payments by refusing cash, checks and money orders. Instead, customers would be required to use a credit or debit card. Some operators are even mandating autopay. There are many advantages to this approach, but it also carries risk. In some circles, it’s considered downright controversial.
Like any policy change, a shift in payment requirements will need time for staff and tenants to adjust. In this thread on Self-Storage Talk, the industry’s most active online community, members are discussing the pros and cons and sharing their personal pointers. Have you made the switch? Read what others say or add your own insights.