Inside Self-Storage is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ISS Store Featured Video Tech Essentials for Self-Storage in the Age of the 'Unreasonable Consumer'

ISS Store Featured Video: Tech Essentials for Self-Storage in the Age of the 'Unreasonable Consumer'

Technology and modern conveniences have significantly heightened consumer demands and expectations. The abundance of choice puts more power in the customer’s hands. To entice these increasingly discerning shoppers, self-storage operators must evolve.

In this video filmed at the 2018 Inside Self-Storage (ISS) World Expo, Phil Murphy of Next Door Self Storage addresses “The Age of the ‘Unreasonable Consumer’: Tech Essentials for Self-Storage, Today and Tomorrow.” He discusses the customer-communication strategies and tech tools facility operators need to automate processes and increase tenant convenience, sharing insight to artificial intelligence, chatbots and social-media-based service that may change the industry moving forward.

This highly informative video is available at the ISS Store in DVD and on-demand formats.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.