Running a self-storage operation sounds simple in theory, but like any business, it has its subtleties and idiosyncrasies. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper instructs owners and managers in how to oversee the day-to-day functions of a storage property, from opening and closing the office to dealing with emergencies and everything in between. This detailed, comprehensive guide will help self-storage professionals set forth their policies, procedures and best practices.
Copper is the owner and partner-in-charge of consulting firm Self Storage 101. As a prominent industry author, speaker and trainer, he’s worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a facility owner himself, he has a unique perspective that relates to working with other operators.
Additional books written by Copper focus on customer service, executive leadership, revenue management, sales and more. Visit the ISS Store for full product details and titles. Take charge of your self-storage operation today!