ISS Store Featured Product: Bob Copper Manual on Self-Storage Facility Operation
June 30, 2020
If you want your self-storage business to survive the coronavirus pandemic and resulting economic recession, you need a comprehensive plan. In his 150-page Self Storage Facility Operations Manual, industry expert Bob Copper provides critical guidance for owners and managers, covering day-to-day details. It’s designed to help industry professionals implement policies, procedures and best practices regarding:
Office opening and closing
Daily tasks
Office setup
Paperwork flow
Management reports
Rental/sales practices
Tenant delinquency and lien sales
Customer-service issues
Retail sales and inventory
Privacy rights
Safety and emergency protocols
Much more
Copper is the owner and partner-in-charge of consulting firm Self Storage 101. As a prominent industry author, speaker and trainer, he’s worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a facility owner himself, he has a unique perspective that relates to working with other operators.
Additional books written by Copper focus on customer service, executive leadership, revenue management, sales and more. Visit the ISS Store for full product details and titles. Take charge of your self-storage operation today!
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