As we all grapple with the rapid sociological and economic changes occurring in response to the coronavirus pandemic, businesses everywhere are seeking ways to protect and help their customers—self-storage operators included. How can you support your tenants in these troubling times? Communicating about office closures and restricted facility access is a top priority, of course; but you must also keep in mind that many people are being negatively impacted by loss of work and income.
In this thread on Self-Storage Talk, the industry’s largest online community, members are sharing how they plan to assist renters who face financial instability in the coming weeks and even months. How far are you willing to go? See what others are doing to help and discuss your own concerns and plans in this important thread.