Sounds of Storage Podcast: Susan Haviland Talks Customer Service and Its Impact on Profitability

Providing a pleasant experience for prospective and current tenants can be the hallmark of self-storage operators who regularly win repeat business from customers and receive enthusiastic referral business. Susan Haviland, owner of Haviland Storage Services, discusses customer service and its impact on profitability.

July 24, 2013

During this informative podcast, Inside Self-Storage Store Manager Tony Jones speaks with Susan Haviland, owner of Haviland Storage Services, about the role good customer service plays in the profitability of self-storage businesses and some of the most common mistakes operators tend to make. They also discuss aspects of employee training and how operators should try to win back lost business due to customer-service issues.

If you're looking for smart ways to bolster your customer-service strategies, don't miss this insightful podcast on making a better connection with customers and eliminating indifference from managers and employees.

Duration: 10 minutes, 18 seconds

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