The world can be frightening. From mass shootings and the divisive political climate, to the increase in drug use and the mental-health crisis, it can be difficult to feel safe anywhere, even at work. It’s no wonder if you or your self-storage customers are on edge.
Facility operators often find themselves on the receiving end of customers’ emotions as they endure a stressful life event, such as a move, death or divorce. Sometimes, these interactions can spiral out of control. In this recent thread on Self-Storage Talk, the industry’s largest online community, members are sharing scary moments when they felt threatened by a tenant and how they handled it, discussing steps they take to keep themselves safe on site. Have you ever felt intimidated by a customer? Share your story in this candid thread.