Technology

With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.


  • technoware
    I was discussing this issue with my art director, when I confided I was having difficulty writing this month's letter. "There's just so little I can say about software and technology that hasn't already been said a hundred times. This topic does not inspire me!" She ...More
    May 1, 2003 Teri L. Lanza Posted in Articles, Technology
  • Using Software to Enhance Customer Service
    Storage operators put their management software to good use by tracking payments, improving collections and managing many other primary business functions. But management programs also offer increasing opportunities to mine customer information for more personal and prompt ...More
    May 1, 2003 Markus Hecker Posted in Articles, Technology
  • The Internet and Records Management
    Think back to the 1960s. Computer salesman H. Ross Perot formed a computer company called Electronic Data Systems; Polaroid introduced color-film prints that developed in 60 seconds, manual typewriters were still in use, people listened to vinyl records ... Much has changed ...More
    May 1, 2003 Scott Bidwell Posted in Articles, Technology
  • Management Monitors
    Your manager will stare at your facility's PC monitor for at least a few hours on a daily basis. A hard-to-read screen will result in a noticeable reduction of productivity and may cause headaches. CRT vs. LCD For everyday use, 19-inch CRT (cathode ray tube) monitors give ...More
    May 1, 2003 Doug Carner Posted in Articles, Technology
  • Real-Time Management Software
    Everyone wants to know as much information regarding the operation of their self-storage facilities as possible; and they want that information to be detailed, at their fingertips for immediate reference, and current. How "current" is a complicated question, and being able ...More
    May 1, 2003 James Hafen Posted in Articles, Technology
  • Marketing With Your PC
    These days, there are far more self-storage facilities with a PC than without. The question facing owners and managers is, "How can I use my PC for something more productive than playing Solitaire or surfing the web?" There are many ways to boost your marketing efforts, and ...More
    May 1, 2003 Tom Garden Posted in Articles, Technology
  • Taking the Plunge
    Are you among the tens of thousands of storage facilities that have yet to purchase Windows management software? In the early 1990s, software choices were DOS management software or DOS software with a Windows face. Then Bill Gates and Windows became the wave of the future ...More
    May 1, 2003 Doug Carner Posted in Articles, Technology
  • The Woes Of Tech Support
    "You get what you pay for." We have all heard this old adage; most of us have even said it a time or two. It rings true doesn't it? It sounds logical. Say it again, "You get what you pay for." Who could argue with that? Well, me, I guess, when it comes to software support ...More
    May 1, 2003 Gordon Quayle Posted in Articles, Technology
  • Online Payment and Reservation Technology
    There is no question the Internet is becoming a standard medium for Americans to research companies and products, learn about services and conduct business. By the end of 2002, more than 136 million had access to the Internet. It is predicted that by the year 2004, the ...More
    May 1, 2003 Rick McGee and Karen Genualdi Posted in Articles, Finance, Technology
  • The Importance of Computer Backups
    Computers have become a part of doing business on a day-to-day basis. Most business operators input data, draft documents, send e-mails and visit websites regularly. At a self-storage facility, computers are used to input customer data, take payments, send letters, review ...More
    May 1, 2003 Michael Skrentny Posted in Articles, Technology