With technology rapidly evolving, it’s critical self-storage managers and owners be tech-savvy. They should be able to competently navigate their facility’s management software for day-to-day operations and advanced reporting. Many management software programs remain Windows-based platform, but now operators can also choose Web-software applications. Self-storage operators are revamping their websites for better search-engine optimization for organic search results, and some are experimenting with pay-per-click advertising and third-party self-storage directories. Operators are boosting their facility websites to include real-time reservation and payment modules and other customer relationship management systems, along with blogs and articles with tips for consumers. Most operators recognize we live in a world filled with automation and consumers who want what they want when they want it. These operators are experimenting with unmanned sites, including self-storage kiosks and automated self-storage retrieval systems. Self-storage security is no longer restricted to keypad access and security gates. Today’s facilities have sophisticated video-surveillance systems with digital video recorders, individual door alarms, online remote monitoring, unit overlocks and network video recorders.
To Rent or Not to Rent: That Is the Customer's Question!
Tron Jordheim of PhoneSmart will offer insights on the thought process of a potential renter as well as the criteria prospects use when choosing which a storage facility at the Inside Self-Storage Expo in Reno, Nev., July 19-22. ...More
PhoneSmart Launches New Industry Blogs
Columbia, Mo.-based PhoneSmart launched two new industry blogs to keep clients and industry professionals up-to-date with issues and perspectives of importance. ...More
To the Rescue
Accepting timely payments is a must for your business to survive; however, in this ever-changing world where everyone is on the move, conventional methods limit a business' ability to collect on a timely basis. Businesses are forced to create solutions to meet customer ...More
Integration allows two or more diverse products to work together to perform a function. In the past, integration in self-storage was limited to a keypads working with gate systems, and tenants typing in codes for entry. This was a big step beyond the old tire-bell system, ...More
The Magic of Today’s Technology
Everywhere you look in today’s world, you find technology. We’re all affected by it to various degrees. How many of us would think of leaving our house or office without our mobile phone, laptop or even an iPod? What would we do if we weren’t able to get our e-mail at a ...More
One False Move Spells Data Disaster
Management software is often blamed for computer errors. While not always faultless, self-storage management software reports faithfully on the data entered, overall. It’s up to users to ensure they enter it accurately. Data entered into the wrong field is the perfect setup ...More
A recent study by the National Self Storage Association indicates U.S. self-storage space exceeded 2 billion square feet by March 2006 and is growing more than 9 percent annually. Swift growth and rapid technological advances during the past years have catapulted the ...More
The Changing World of Software
Over the last few years, many operators upgraded from DOS to Windows programs. New technology brought better electronic billing options; stores became more retail-oriented; users started to systematically collect marketing data; and most operators have Internet access and a ...More
Do You Process Credit Cards the Old-Fashioned Way?
Processing credit card transactions through a conventional retail merchant account could be costing your storage business in unnecessary fees and putting your business and customers’ security at risk. Many credit card transactions in the storage industry are not ...More
Kiosks Kick Up Self-Service
The first U.S. self-service kiosk was installed in 1971 at the Citizens & Southern National Bank in Atlanta. Now every bank has an automated teller machine. Last year, ATMs numbered more than 396,000 in the United States alone. After Sept. 11, 2001, the airline industry ...More