Doing More With Less: Owner Mark Helm Discusses the Benefits of Automation for Self-Storage Managers

In its early days, self-storage automation was met with skepticism by many operators, especially managers who feared they’d be replaced by technology. Though some facilities have moved to an “unmanned” model, human staff continue to be critical in most operations. That said, to be effective in today’s competitive market, employees have had to embrace new tools and processes. Enter automation! It can be intimidating but also liberating. In this video, industry owner and author Mark Helm explains how his business is using a blended approach to benefit its onsite teams and improve gross income. See whether this tactic might work for your facility, too.