Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Buying Insurance to Protect Your Self-Storage Business: Key Coverages and More
Your self-storage business faces plenty of threats. Fortunately, you can be protected from many causes of loss by having the right insurance policy. Here are some coverages you should definitely have and a few others to consider. ...More
Creating a Retail-Sales Center for Your Boat/RV-Storage Customers
As a self-storage operator, you can make great ancillary income by offering boat and RV storage; but you can make even more money if you also sell products and supplies that appeal to your boat and RV tenants. Here are some products to carry in your facility’s retail ...More
Be a Self-Storage Sentinel: Watching Out for Cats, Kids and Other Things That Don’t Belong in Storage Units
A self-storage operator's job involves much more than just renting units and collecting payments. Owners and managers also need to their property's sentinel, and be aware of the items stored behind those unit doors. Here a few pointers for being a good watchman. ...More
Midtown Vault Storage Expands Solar-Panel Use on Memphis, TN, Self-Storage Facility
Midtown Vault Storage, a self-storage facility in Memphis, Tenn., is expanding the number of solar panels on its rooftop. The new system will cover nearly all of the building’s 12,500-square-foot roof. It’ll be installed by LightWave Solar, the company that ...More
7 Pointers for Hiring a Self-Storage Auctioneer
Self-storage owners have enough to worry about when it comes to lien sales. Follow these seven pointers to find the right professional to conduct your next storage auction. ...More
NY Self-Storage Operator Manhattan Mini Storage Supports 'Project: Back to School'
Manhattan Mini Storage, which operates 17 self-storage facilities throughout New York City, is once again partnering with the Coalition for the Homeless for “Project: Back to School,” a donation drive to supply children living in shelters with backpacks and ...More
What Does EMV Mean for Self-Storage Operators? Payment Technology and the New Credit Card Security Standard
With changes in EMV credit card liability fast approaching, many self-storage operators are wondering how they might be affected. In this article, a payment-technology expert clears up the confusion surrounding the new chip-based cards. ...More
Crisis Management for Self-Storage Owners: Being Prepared When the Unthinkable Happens
What could possibly go wrong at your self-storage facility? Many things. Don’t be caught off guard if you experience a crisis such as a fire, theft or other event. Follow these steps to minimize the damage and protect your business. ...More
Revving Up Your Self-Storage Revenue With Records Storage
Records storage can be a wonderful opportunity to expand a self-storage facility’s core business. If you’re planning to add this ancillary service to your product offerings, here are some things to consider. ...More
Spring Lake Storage of North Carolina Wins 'Best New Non-Residential Property'
Spring Lake Storage, a self-storage facility in Spring Lake, N.C., was recently named “Best New Non-Residential Property” by the Fayetteville Cumberland County Joint Appearance Commission, which reviews proposed site plans and initiates programs to improve the ...More