Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Being the Customer's Ultimate Self-Storage Solution (By Being Other Things First)
Good customer service is important for the success of any self-storage business, but in the current economic climate, it’s even more critical. There are several things a self-storage operator must “be” to help the consumer decide if the facility is the solution he is ...More
Pre-Registration Rates End Friday for the ISS Expo in D.C.
The discount pre-registration rates for the Inside Self-Storage World Expo in Washington, D.C., expire on Oct. 2. ...More
Proven Management Services Expands Self-Storage Focus
Proven Management Services, a company providing self-storage management, consulting, training and site-analysis services, has expanded to have a nationwide focus. ...More
Determining How Long to Keep Tenant Files and Abandoned Records in Self-Storage
Get the answer to this important question: How long do I keep the private information of former self-storage tenants who move out voluntarily, or business records left in abandoned or auctioned units? ...More
Self-Storage Collections: A Product of Company Culture and Strong Effort
While not every self-storage auction is avoidable, there are things you can do as a facility operator to keep delinquencies to a minimum. Successful rent collection is a result of company culture and strong effort. ...More
ISS Launches ‘Best in Self-Storage Marketing’ Contest
To recognize the marketing achievements of today’s storage operations, Inside Self-Storage has launched its first “Best in Self-Storage Marketing” contest, open to all facility owners, operators and managers. Participants can win up to $1,000. ...More
ISS Expo: Providing the Knowledge You Need to Succeed in Self-Storage
During Oct. 5-8, the Inside Self-Storage World Expo will provide four full days of seminars, workshops, product/service exhibits, and networking opportunities. The ISS Education Package is not only extremely affordable, it gives you access to 27 classes, taught by the ...More
Early-Bird Deadline Approaches for Self-Storage Expo in Washington, D.C.
The early-bird discount registration rates for the Inside Self-Storage World Expo in Washington, D.C., expire on July 31. ...More
Technology and Self-Storage Third-Party Management
Many third-party management companies now offer online tools, giving facility owners and managers access to reports, occupancy stats and even remote viewing capabilities via onsite cameras and monitoring systems. ...More
Opening a New Self-Storage Facility: A Manager's Guide to Success
Often, the ultimate success of a new self-storage facility hinges on the people hired to run the day-to-day business. As the manager, it’s your job to help the owner maximize his investment and fill the facility quickly. ...More