Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Improving Self-Storage Management Skills Through Delegation
When it comes to delegating tasks or projects to self-storage managers, proper planning and communication are keys to success. ...More
Smartphones Outsell PCs: What Does it Mean for Your Self-Storage Business?
More smartphone users are finding the benefits of quick online access to products and services. What does it mean for your self-storage business? ...More
A Hitchhiker's Guide to Working in Self-Storage
A new self-storage manager shares his thoughts on working behind the counter at a Texas self-storage facility. ...More
Homeless Tenant Killed in North Texas Self-Storage Fire
Authorities have revealed a 30-year-old north Texas man killed in a self-storage unit fire last week was renting the space and residing in it during a recent cold snap. ...More
SMD Software and Lead Tracking Solutions Integrate Self-Storage Services
SMD Software Inc., provider of SiteLink self-storage management software, is partnering with Lead Tracking Solutions (LTS) to integrate services for self-storage customers. ...More
Self-Storage Experts Say Marketing Without Sales-Savvy Managers Is 'a Waste'
In the eyes of several Self-Storage Talk contributors, even the most ingenious marketing plan is worthless without a good sales team–in other words, a sales-savvy facility manager. ...More
Understanding Operational and Financial Managmement Reports in Self-Storage
All the options for computer and manually generated management reports in self-storage can provide a perfect understanding of how a business is operating. ...More
When, How Much to Raise Rent? Self-Storage Talk Provides Answers, Ideas
Managers and operators don't mind lending their insight and opinions about raising rent, and they're doing it right now on a discussion thread and poll on Self-Storage Talk. ...More
Senate Repeals IRS 1099 Reporting Requirements, Legislation Moves to House
The recently enacted IRS 1099 report, in which every company must document annual purchases totaling more than $600 in goods and services, may soon be reversed. ...More
4 Steps to Training Self-Storage Managers on New Management Tools
There are four important steps to successfully introducing a new management tool to your self-storage staff. ...More