Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Estimated $15K in Goods Stolen From A-1 Mini Storage in Oakhurst, Calif.
Thieves broke into A-1 Mini Storage in Oakhurst, Calif., and stole an estimated $15,000 in goods. ...More
Does Your Self-Storage Operation Need an Extreme Messaging Makeover?
Here are five ways to achieve a messaging maeover that will help you maximize the time and money your self-storage business spends on advertising and sales. Follow them, and you'll not only increase productivity, you'll be more successful at reaching and influencing your ...More
PhoneSmart Director Jordheim to Present Webinar, Seminar for Self-Storage Operators
Tron Jordheim, director of operations for PhoneSmart, a company that provides sales and support and staff training for self-storage operations nationwide, will present a webinar and seminar for self-storage operators in the months ahead. The first focuses on self-storage ...More
Onsite Fist Fight: Read About the Facility Melee on Self-Storage Talk
Those in self-storage, especially facility managers, have some crazy, unbelievable stories. It's why the Tales from the Trenches section exists on Self-Storage Talk, the largest online forum in the industry. The latest radical tale comes from a manager who once got in a ...More
Americans With Disabilities Act: New Accessbility Rules for Self-Storage Construction and Renovation
Last year the Department of Justice announced new accessibility rules for the Americans With Disabilities Act. Self-storage facilities that fail to comply with the law may find themselves subject to liability. Operators need to review these issues before the March 15, 2012, ...More
Self-Storage Politics: Steps Forward, Steps Back
So far in 2011 the self-storage industry has seen legislative improvements across several states, and still other states are working aggressively toward improvements in self-storage law. But the regression that took place in California last week should remind us that ...More
California Self-Storage Lien Law Regresses to Suit Newspaper Publishers
To the disappointment of California self-storage operators and the satisfaction of the state’s newspaper publishers, Gov. Jerry Brown signed a revision to the self-storage lien law last week, reverting it to an older, less storage-friendly version. ...More
National Self Storage in Texas Participates in Kids' Uniform Swap Saturday
National Self Storage in El Paso, Texas, is acting as a drop-off location for a uniform-swap charity drive for students headed back to school. ...More
FEMA Documents, Laptop Found in Abandoned Self-Storage Unit in Texas
Two men in Texas discovered documents belonging to the Federal Emergency Management Agency (FEMA) when they purchased the contents of a self-storage unit at an auction. ...More
Stop Whining and Start Acting (Literally): An Open Letter to Self-Storage Professionals
Randy Smith of Another Closet Self Storage in McAllen, Texas, talks about the poor public perception of self-storage and raises the question: What are we doing to proactively brand our industry? Meet Randy’s challenge as he discusses mass broadcast advertising, reality TV, ...More