Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Thieves Nab More Than $3K in Items From Pennsylvania Self-Storage Facility
Police in Irwin, Pa., are investigating a recent theft of about $3,300 worth of goods from a unit at a self-storage facility. ...More
U-Haul of Fargo Offers Free Storage to Flood Victims
U-Haul Moving and Storage Fargo, N.D., 1436 Main Ave., is offering 30 days of free self-storage to all residents who have been affected by recent floods in the area. ...More
Thieves Break Into Units, Vehicles at Charlotte, NC, Self-Storage Facility
A thief broke into several storage units and vehicles at Budget Self Storage in Charlotte, N.C., last week, according to police. ...More
Self-Storage Talk Poll Asks, 'Would You Stay Open Late?'
It's 5:50 p.m., and the self-storage facility closes up for the day at 6. The manager is in the middle of plodding through the daily day's end tasks: bookkeeping, software syncing, walking the grounds, filing, etc. Then, the phone rings. ...More
Small Airplane Crashes Into CA Self-Storage Facility, One Seriously Injured
A small airplane carrying four people crashed into Wells Cargo Self Storage Saturday in Camarillo, Calif. Only one of the passengers was seriously injured. ...More
Police Arrest One, Search for Another Self-Storage Burglar in Kingsport, Tenn.
Last week police in Kingsport, Tenn., arrested a man suspected burglarizing American Storage of 1305 East Stone Drive, and issued a warrant for a second suspect. ...More
Repairing and Servicing Self-Storage Doors: Working With a Dealer on a Maintenance Program
Since many self-storage operators lack the time or expertise to keep their unit doors in top shape themselves, a good solution is to hire a local door dealer who can provide repairs and upkeep. Door dealers can often offer an ongoing maintenance program, providing periodic ...More
Dyno-Store Self Storage Owner Reports Attempted Break-In
The owner of Dyno-Store Self Storage in Greencastle, Ind., called police after she noticed damage to a unit door. ...More
Eight Units at Florida Self-Storage Facility Damaged by Fire
Eight units were damaged Wednesday by a fire at a Eagles Nest Storage in Flagler Beach, Fla. ...More
From Self-Storage Renter to Employee: What I’ve Learned About Customer Service
When I started my adventure in the world of self-storage it wasn’t as a storage manager but a potential client. It was the care and consideration of a storage manager that led me to the industry. ...More