To be successful, self-storage facility operators need to be good with people, both customers and co-workers. Effective communication with prospects and tenants can lead to more rentals, referrals and repeat business, while positive staff relations allows for a more profitable enterprise. Tron Jordheim, chief operating officer of PhoneSmart, will present a seminar and webinar in March addressing essential people skills.
On March 2, Jordheim will offer a free webinar for self-storage professionals titled “Your Customers Would Love to Talk to You―If Only You Knew How to Talk to Them.” He’ll provide tips for putting customers at ease, sharing phrases and behaviors that communicate pleasantness and likability. Registration for the event, scheduled for 1 p.m. ET, can be completed at Ministoragemessenger.com.
On March 14, Jordheim will present a seminar on interpersonal conflict as part of the Inside Self-Storage World Expo in Las Vegas. His session, titled “Conflict in the Workplace: Dealing With Difficult Tenants and Co-Workers,” will address what to do when faced with an employee or tenant who is angry, upset or confrontational. Jordheim will walk attendees through a series of personal checks to help them “keep their cool” and effectively handle a clash. He’ll also provide insight to diffusing difficult scenarios and knowing when to seek help.
The ISS Expo, recognized as the self-storage industry’s largest conference and tradeshow, will take place March 14-16 at the Paris Hotel & Resort. The show comprises three days of education, networking and exhibits. Pre-registration discounts are available until March 11. Details are available at www.insideselfstorageworldexpo.com.
PhoneSmart provides contact-center services, sales training, secret shopping and customer-service audits for more than 700 self-storage properties across North America. Now celebrating its 10th anniversary, the company has generated more than 750,000 reservations and leads for its self-storage clients through its rollover call center.