Customer Service and Experience
Policy vs. Compassion: The Hard Choices Faced by Self-Storage Managers
Management and OperationPolicy vs. Compassion: The Hard Choices Faced by Self-Storage ManagersPolicy vs. Compassion: The Hard Choices Faced by Self-Storage Managers
Self-storage managers often face tough choices in their dealings with customers between following corporate policy and offering compassion. While you can positively impact people’s lives with empathy, what sometimes seems like the more sympathetic choice could cause more pain down the line, particularly in the case of a deceased tenant and his loved ones. When choosing the right path, it’s best to consider the long-term effects of your actions, not just the immediate emotions involved.
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