This site is part of the Global Exhibitions Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

Get Active on Social Media: 3 Steps for Self-Storage Operators

By Guest
How can self-storage operators ramp up their social media activity this year? The author offers three tips on better social media engagement, including what to post and how often, and how to gain more followers.
More  |  Comment(s) 


For Self-Storage Customers, the Waiting Can Be the Hardest Part

By Tony Jones
Self-storage businesses today have so many points of potential contact with consumers that the opportunity to create frustration and lose business can occur several times every day. If you create aggravation upon first contact, simply by making a prospect wait for service, he can quickly form a negative assessment of your operation and will likely be lost forever.
More  |  Comment(s) 


New Self-Storage Developments are Coming! Are You Prepared to Fight?

By Guest
The successful track record of self-storage coupled with attractive capitalization rates has spurred an explosion of new development and business competition across the nation. Like Paul Revere riding through the night, guest blogger Jim Chiswell sounds the warning to managers and owners to prepare themselves for a fight.
More  |  Comment(s) 


Tips for Protecting Your Self-Storage Customers’ Information

By Amy Campbell
The recent security breach at Target is an eye-opener for self-storage businesses. Operators need to do everything they can to ensure their tenants’ information is locked down tight.
More  |  Comment(s) 


Are You Playing Games With Us? We Hope So!

By Teri Lanza
I liked to watch game shows as a kid. They proved to be a fantastic source of trivia and other practical tidbits. Regardless of your age, games are a great way to learn and interact with others, which is why we're excited to announce the addition of a Game-Show Learning Track to the seminar lineup at this year's Inside Self-Storage World Expo. Read about the games we chose to emulate, what you can learn, and how you can win prizes! ...
More  |  Comment(s) 


'Enchant' Your Self-Storage Customers With a Move-In Checklist

By Amy Campbell
There are a lot of steps to the self-storage rental process. A Pittsburgh self-storage operator shares why his facility uses a move-in checklist to ensure nothing is missed.
More  |  Comment(s) 


What Do You Resolve for Your Self-Storage Business in 2014?

By Teri Lanza
If you treat your self-storage business the way most people put effort into fulfilling their New Year’s resolutions, you might just find yourself disappointed in your facility’s performance in 2014. While the vast majority of those who make personal resolutions never achieve them, owners and managers cannot have a cavalier attitude toward business goals without risking the viability of their operation.
More  |  Comment(s)