Inside Self-Storage

Payments

Self-Storage Rent Collection: A Guide for Facility Managers

Delinquencies and collections are a challenge for all self-storage operators. The keys to managing these tasks and minimizing problems with non-paying tenants are prevention, consistency, communication, courtesy and persistence. The following tips will help facility ...More
August 22, 2011
Posted in Articles, Management
Inside Self-Storage Releases 2011 Buyer’s Guide, Directory of Product/Service Providers

Inside Self-Storage has released its 2011 Buyer’s Guide, a directory containing hundreds of self-storage product and service suppliers. In the guide, users will find detailed information about industry associations, builders, management companies, security providers, ...More
July 15, 2011
Posted in News, Construction, Development, Finance, Management, Marketing, Real Estate, Technology
'Storage Wars' Good for Storage Business?

A new TV series called “Storage Wars” premiered on the A&E channel this week. Chronicling the exploits of California lien-sale addicts, the show paints self-storage auctions in a spectacular light. Will this ultimately help the industry’s operators? ...More
December 3, 2010 By Teri Lanza
Posted in Blog, Legal Issues, Management
Self-Storage Customer Privacy and Policies

Where do we draw the line between privacy and customer service? It seems self-storage managers struggle with this issue almost daily. ...More
December 1, 2010 By Gina Kudo
Posted in Blog, Legal Issues, Management
Organizing a Comprehensive Ad Campaign for Self-Storage: Incorporating Print, Web and Other Media

For your self-storage facility to combat the increase in square footage, the poor economy, and the insane amount of discounting being promoted, you must have a comprehensive marketing plan that covers print, Web and promotional materials. ...More
November 9, 2010
Posted in Articles, Management, Marketing
Teaching Self-Storage Managers to Use and Appreciate Facility-Management Software

When evaluating self-storage software, the best way to start is by looking at the help tools thesoftware provides. The layout should be simple and easy to understand for even the less computer-savvy self-storage manager. ...More
March 24, 2010 Shaina Cossairt
Posted in Articles
The Internet as the Best Self-Storage Storefront: Online Payments, Rentals and Account Management

Many customers shopping online want to make an immediate decision without having to call a self-storage facility. Providing online-reservation capabilities will guarantee more rentals, thus increasing occupancy. ...More
March 20, 2010 Sam Celaya
Posted in Articles, Marketing, Technology
Credit Card Receipts Found Near Self-Storage Dumpster

Lost credit card receipts from a Texas gym and health store catering to military personnel were recently discovered in dozens of plastic bags next to a dumpster at a self-storage facility. ...More
February 15, 2010
Posted in News, Technology
No-Computer Disaster Plan: Operating Self-Storage Without Technology

When technology fails, self-storage owners and operators should be prepared to rent units, take payments and write receipts without using a computer. Here are some tips on being prepared when using a computer to run a self-storage facility is not an option. ...More
June 8, 2009 Jim Chiswell
Posted in Articles, Management, Technology
Legislators Reintroduce Credit Card Fair Fee Act

The National Association of Convenience Stores and the National Retail Federation were among those that applauded today’s reintroduction of the “Credit Card Fair Fee Act” which seeks to address the more than $48 billion that Americans pay annually in credit card swipe fees. ...More
June 4, 2009
Posted in News, Management

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