Inside Self-Storage

Payments

OpenTech Automated Solutions Collect $24M in Self-Storage Rental Fees in 2012

OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology solutions for the self-storage industry, announced that its INSOMNIAC line of automated products collected more than $24 million in self-storage rental fees last ...More
February 26, 2013
Posted in News, Technology
Offering Payment Flexibility and Options to Your Self-Storage Customers

Payment flexibility is crucial to a self-storage facility’s operation. In fact, the payment options an operator provides can be the deciding factor as to whether a customer rents at a facility or finds one that can meet his payment needs. ...More
October 2, 2012
Posted in Articles, Finance, Management
Poll: Self-Storage Auctions Help Facility Operators Recoup Barely 25 Percent of Money Owed

Despite the high auction money totals often bandied about on reality TV shows like “Storage Wars,” self-storage operators typically recoup much less then what they are owed on delinquent accounts, according to a recent survey conducted by the national Self-Storage ...More
July 10, 2012
Posted in News, Legal Issues, Management
XPS Solutions Offers Pay-by-Phone Tool for Self-Storage Operations

XPS Solutions, a provider of Web-based reservations services and other outsourced solutions for the self-storage industry, is now offering a pay-by-phone tool, powered by its proprietary ECHO platform, that allows self-storage tenants to make secure payments over the phone ...More
July 2, 2012
Posted in News, Management, Technology
Poll: Self-Storage Operators Want Disclaimers for Auction-Based Reality TV Shows

While reality television shows depicting live auctions at self-storage facilities are ratings winners with the public, the vast majority of storage operators would like to see programmers add disclaimers that educate consumers about the auction process. ...More
June 12, 2012
Posted in News, Legal Issues, Management
Self-Storage Rent Collection: A Guide for Facility Managers

Delinquencies and collections are a challenge for all self-storage operators. The keys to managing these tasks and minimizing problems with non-paying tenants are prevention, consistency, communication, courtesy and persistence. The following tips will help facility ...More
August 22, 2011
Posted in Articles, Management
Inside Self-Storage Releases 2011 Buyer’s Guide, Directory of Product/Service Providers

Inside Self-Storage has released its 2011 Buyer’s Guide, a directory containing hundreds of self-storage product and service suppliers. In the guide, users will find detailed information about industry associations, builders, management companies, security providers, ...More
July 15, 2011
Posted in News, Construction, Development, Finance, Management, Marketing, Real Estate, Technology
'Storage Wars' Good for Storage Business?

A new TV series called “Storage Wars” premiered on the A&E channel this week. Chronicling the exploits of California lien-sale addicts, the show paints self-storage auctions in a spectacular light. Will this ultimately help the industry’s operators? ...More
December 3, 2010 By Teri Lanza
Posted in Blog, Legal Issues, Management
Self-Storage Customer Privacy and Policies

Where do we draw the line between privacy and customer service? It seems self-storage managers struggle with this issue almost daily. ...More
December 1, 2010 By Gina Kudo
Posted in Blog, Legal Issues, Management
Organizing a Comprehensive Ad Campaign for Self-Storage: Incorporating Print, Web and Other Media

For your self-storage facility to combat the increase in square footage, the poor economy, and the insane amount of discounting being promoted, you must have a comprehensive marketing plan that covers print, Web and promotional materials. ...More
November 9, 2010
Posted in Articles, Management, Marketing

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