Inside Self-Storage

Customer Service

Houston-Area Amazing Spaces Wins Self-Storage Award from Local Website

The Amazing Spaces location in The Woodlands, Texas, has been named The Best of The Woodlands winner in the Best Storage or Self-Storage category for the second year in a row by WoodlandsOnline.com. ...More
March 31, 2011
Posted in News, Management
The Art of Saying 'No' to Self-Storage Customers

For self-storage operators, there are two circumstances under which you might have to say “no” to a customer: 1) You do not have what the customer wants, for example, a unit of a particular size; or 2) There’s something about the customer that discourages you from renting ...More
March 25, 2011 By Teri Lanza
Posted in Blog, Management
SkilCheck Presents Free Self-Storage Webinar: Handling Customer Objections

Carol Krendl, owner and CEO of SkilCheck Services, will host a free webinar for self-storage operators on March 21, 11 a.m. PST, on how to handle customer objections during the sales process. ...More
March 15, 2011
Posted in News, Management
A Hitchhiker's Guide to Working in Self-Storage

A new self-storage manager shares his thoughts on working behind the counter at a Texas self-storage facility. ...More
February 16, 2011
Posted in Blog, Management
OpenTech Alliance Publishes White Paper on 2010 Self-Storage Kiosk Use

Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, released a white paper this week summarizing self-storage kiosk use in 2010 and demonstrating how consumers are using self-serve tools. ...More
February 15, 2011
Posted in News, Technology
PhoneSmart COO Teaches People Skills: Self-Storage Customers and Co-Workers

In March, PhoneSmart chief operating officer Tron Jordheim will present a seminar and webinar addressing essential people skills for self-storage professionals. ...More
February 10, 2011
Posted in News, Management
What Self-Storage Customers Really Want: It's Not Just Price

Today’s self-storage customers are savvy and want much more than low cost. What they're really looking for is the unique value that comes from relationships. By learning to tap into this deeper level of emotional satisfaction, your business can increase its revenue with ...More
February 5, 2011
Posted in Articles, Management
Giving Your Self-Storage Tenants Important Details

When it comes to details, the more the better. Do your tenants know everything they need to about your self-storage operation? ...More
February 3, 2011 By Amy Campbell
Posted in Blog, Management
Auction Honesty: Be Upfront and Educate Customers

The recent TV-auction-frenzy-sensationalism in the self-storage industry has blown up like an allergic reaction to peanuts. But companies like LifeStorage are being proactive to educate customers and avoid the misinformation fallout. ...More
January 28, 2011 By Teri Lanza
Posted in Blog, Legal Issues, Marketing
Be the Best Self-Storage Manager

As a self-storage manager, you are the professional. Selling your site, services and value is up to you. ...More
January 19, 2011
Posted in Blog, Management, Marketing

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