Inside Self-Storage

Customer Service

Slideshow Reveals 10 Things Self-Storage Operators Need to Learn at ISS Expo

A new slideshow, "10 Things Your Self-Storage Business Is Begging You to Learn at the 2013 ISS Expo," will help attendees of the Inside Self-Storage World Expo in Las Vegas, April 2-5, hone in on strategic offerings to maximize their event experience and capture knowledge ...More
February 26, 2013
Posted in News, Management, Marketing
10 Things Your Self-Storage Business Is Begging You to Learn at the 2013 ISS Expo

In the self-storage industry, the professionals who experience the most success are often those who continue to develop their knowledge of the latest industry trends and business methods. Here are 10 things facility owners and managers can learn at the upcoming Inside ...More
February 26, 2013
Posted in Galleries, Management, Marketing
Content Marketing: Tell Your Self-Storage Story Through Compelling Content

The biggest challenge facing self-storage marketers is that consumers have shut themselves off from the traditional world of marketing. Guest blogger and ISS Expo speaker Christina Alvino says the way to attract and convert prospective tenants today is through content ...More
February 21, 2013
Posted in Blog, Management, Marketing
What Would You Do? Navigating Tricky Service Situations in Self-Storage

Self-storage experts know a critical component to keeping a facility in top-notch status is a management team with customer-service savvy. When customer issues arise, do you have a plan of action? Is what you would do the same as what you should do? ISS asks industry ...More
February 19, 2013
Posted in Articles, Management
What the Heck! An Open Letter to a Self-Storage Manager and Her Stretchy Pants

Industry consultant Bob Copper writes an open letter to a self-storage manager in Texas, questioning the person’s office attire and lack of attention to the customer service and facility cleanliness. ...More
February 13, 2013 By Bob Copper
Posted in Articles, Management
Handling Self-Storage Customer Complaints in a Facebook World

Today’s self-storage customers are increasingly dependent on social media to help them decide where to rent, and they aren’t shy about posting complaints. Guest blogger and ISS Expo speaker Mark Beck says social-media users are essentially part of a storage business’ ...More
January 31, 2013
Posted in Blog, Management, Marketing
Customer Service Is an Attitude: Small Ways Self-Storage Managers Can Improve Their Skills

Customers are the lifeblood of a service-oriented business like self-storage, and customer service is essential to retaining existing customers and attracting new ones. Here are simple steps to help self-storage managers improve their service skills. ...More
January 24, 2013 By Mel Holsinger
Posted in Articles, Management
Connect with Customers to Make Self-Storage Experience Meaningful, Organized

Guest blogger Brandi Ulrey discusses the importance of taking the time to connect with customers to ensure they have a rewarding self-storage experience. Teaching tenants how to pack, what to keep, what to donate and how to access important items creates happy customers and ...More
December 6, 2012
Posted in Blog, Management
Technology Is No Substitute for Old-School Self-Storage Principles

Guest blogger Jim Chiswell acknowledges that technological tools have been helpful to self-storage operators, but he also believes the performance of many managers has started to suffer as more emphasis is placed on the tools than the people side of the business. Instead, ...More
November 9, 2012
Posted in Blog, Management, Technology
Working With a Self-Storage Call Center in 2013? Know How to Get the Most Out of the Partnership

When working with a call center, self-storage operators should examine their own goals, and then take a strategic approach to build a successful partnership. ...More
October 4, 2012 By Tron Jordheim
Posted in Articles, Management, Technology

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