Inside Self-Storage

Customer Service

Hide-Away Storage Founder Builds Automated Self-Storage in Sarasota, Fla.

Self-storage developer Steve Wilson is building an automated facility on Fruitville Road in Sarasota, Fla., where all business will be handled using a self-storage kiosk and call center. ...More
March 16, 2010
Posted in News, Technology
XPS Lite Call-Center Service

XPS Solutions, creator of ECHO customer-management technology, Call Capture and ECHO Web, now offers a packaged solution aimed at providing call-center services to facilities with a low monthly-call volume. ...More
March 8, 2010
Posted in News, Technology
New INSOMNIAC 100 Self-Storage Kiosk

Phoenix-based OpenTech Alliance Inc., producer of INSOMNIAC self-storage kiosks, will launch its newest model kiosk, the INSOMNIAC 100, at the Inside Self-Storage World Expo in Las Vegas, March 1-3. ...More
February 26, 2010
Posted in News, Technology
Live! Megan Service for INSOMNIAC Kiosks

OpenTech Alliance Inc. has expanded its Maintenance and Warranty Services (MWS) program to offer the new Live! Megan service at no additional charge. ...More
February 18, 2010
Posted in News, Technology
Sunshine Self-Storage Nominated for WomenCertified Seal of Approval

Sunshine Self-Storage has been nominated to receive the WomenCertified Seal of Approval, signifying the company’s commitment to women-friendly customer service. ...More
February 2, 2010
Posted in News
Phonesmart Celebrates 600,000 Leads for Self-Storage Industry

PhoneSmart, a company that generates rental leads for an international network of self-storage companies, has passed its 600,000th reservation on behalf of the storage industry. ...More
January 12, 2010
Posted in News, Technology
Online Comparison-Shopping Tool for Self-Storage Customers

UPickStorage.com now offers a tool for self-storage customers searching online for units to be custom-matched with storage facilities in their areas. ...More
December 15, 2009
Posted in News
Self-Directed Lessons for the Self-Storage Manager: The Training You Need, the Career You Want

There are times when all self-storage managers will need to direct their own continuing education, whether as a result of an upheaval at a facility that places you in charge, or to develop your knowledge in preparation for future advancement. Learn how to self-direct a ...More
October 31, 2009 John P. Roser
Posted in Articles, Marketing
A Self-Storage Manager's Secrets to Providing Top-Notch Service

Great self-storage customer service boils down to honest, open, human interaction. Eye contact, a warm smile and a nice handshake are all great starts, but every self-storage manager must step it up from the beginning. ...More
October 19, 2009 Gina Six Kudo
Posted in Articles
Being the Customer's Ultimate Self-Storage Solution (By Being Other Things First)

Good customer service is important for the success of any self-storage business, but in the current economic climate, it’s even more critical. There are several things a self-storage operator must “be” to help the consumer decide if the facility is the solution he is ...More
September 25, 2009 Linnea Appleby
Posted in Articles, Management

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