Inside Self-Storage

Customer Service

Sounds of Storage Podcast: Anne Ballard

Customer-service expert Anne Ballard joined Self-Storage Talk Community Manager John Carlisle for the latest installment of the Sounds of Storage "Speaker Series." On the podcast, Anne, aka “The Hat Lady,” the founder and president of Universal Management Co., shares tips ...More
3 weeks ago By Anne Ballard and John Carlisle
Posted in Articles, Management, Marketing
Memorable Self-Storage Marketing: Using Promotional Products to Make a Lasting Impression on Prospects

For the average self-storage manager, marketing is a bane of his existence. How the heck do you make a self-storage facility enticing to the average consumer, especially when you're in over your head and don’t know what to do or how to proceed? Following are examples of ...More
4 weeks ago By Gina Kudo
Posted in Articles, Management, Marketing
How Technology Is Changing Customer Service in Self-Storage: Product Quality, Communication and Information

Over the last 30 years, technology has infiltrated every aspect of our lives. The ability to be in constant contact with customers, existing or possible, is an almost overwhelming wave of potential. The changes in customer service will revolve around three items: product ...More
4 weeks ago By Matthew Van Horn
Posted in Articles, Management, Marketing, Technology
Sounds of Storage Podcast: Brad North Talks Retail Sales, 'Lead Gen' in Self-Storage

Industry expert and sales guru Brad North joined Self-Storage Talk Community Manager John Carlisle for the most recent Sounds of Storage podcast. Brad, president of Advantage Consulting & Management, is the second guest in the bi-weekly "Speaker Series," a platform for ...More
January 6, 2012
Posted in Articles, Management, Marketing
Michaels Wilder Offers Free Whitepaper on Customer-Service Excellence in Self-Storage

Today Michaels Wilder, a Phoenix-based marketing and talent-management services company, launched a free whitepaper through InsideSelfStorage.com titled, "Recipe for Customer-Service Excellence: Find With Care, Hire With Care, Retain With Care … Repeat." The whitepaper ...More
January 3, 2012
Posted in News, Management
10 Tried-and-True Tips for Becoming a Master of Self-Storage Sales and Customer Service

Sales and customer-service success is often made more complicated and mystical than necessary. There really is no magic involved, but study and practice are essential. Use these 10 tips to help you perfect your self-storage sales and customer-service skills. ...More
January 2, 2012
Posted in Articles, Management
When Are You Open This Weekend? Self-Storage Talk Hosts Holiday-Schedule Discussion

As most businesses are closed on Christmas Day and it falls on a Sunday this year, workplaces have a choice on how to observe the holiday. Many offices, including that of the federal government, are closed Monday, Dec. 26, to allow employees to enjoy an extended weekend. ...More
December 20, 2011 By John Carlisle
Posted in Blog, Management
10 Things Every New Self-Storage Manager Should Know: Advice From Deep in the Trenches

The self-storage manager plays an integral role in the success of every facility, regardless of the market and occupancy. Managers handle a plethora of responsibilities including sales and marketing, maintenance, customer service, and staying up to date on legal issues. If ...More
October 14, 2011
Posted in Galleries, Management, Marketing
Phone-Sales Skills for Self-Storage: Tips for Facility Operators and 4 Questions to Ask Every Caller

When it comes to self-storage phone sales, getting the phone to ring at your facility is only half the battle. Knowing how to sell your services once you answer each call is the other and most important half. ...More
September 21, 2011
Posted in Articles, Management, Marketing
How Self-Storage Operators Can Turn Negative Online Reviews Into Positive Opportunities

While the Internet is here to help self-storage operators connect with customers, sometimes they may get a negative review. However, this actually presents an opportunity to showcase positive customer service. ...More
September 17, 2011
Posted in Articles, Management, Marketing

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