Inside Self-Storage

Customer Service

[Self-Storage] Survey Says: What Do Your Customers Think About You?

If you’ve never offered a survey to your self-storage tenants, now’s the time to try it. Surveying your customers can be an excellent way to gauge how you’re doing—and what you can do better. It’s really your basic customer-service tool. ...More
6 days ago
Posted in Blog, Management
Self-Storage REIT Extra Space Releases Mobile App for Customers

Extra Space Storage Inc., a self-storage real estate investment trust, has released a mobile app for customers using devices with iOS and Android operating systems. The app includes account-management features for existing storage customers including bill payment, auto-pay ...More
3 weeks ago
Posted in News, Marketing
On The Move: Making Truck Rental Work for Your Self-Storage Business

On The Move Inc. has pioneered the field of full-service truck rental for more than 20 years. If you operate a self-storage facility, truck rental allows you to provide a higher level of customer service, display a “moving billboard” for your business, and even generate ...More
March 21, 2013
Posted in Videos, Management, Marketing
StorageAhead Adds Self-Storage Customer-Review Capability for WebWorks Clients

StorageAhead, a provider of online-marketing services for the self-storage industry, has added a built-in review system for clients of WebWorks, a Web-design and marketing service for larger operators. A "Write a Review" button is now located on the right-hand side of the ...More
March 13, 2013
Posted in News
Self-Storage Slideshow Highlights Strategies for Handling Troublesome Tenants

Last week Inside Self-Storage (ISS) published a new online slideshow titled "Why Me?! Self-Storage Pros Share Strategies for Handling Troublesome Tenants and Other Crazy Stuff." ...More
March 13, 2013
Posted in News, Management
Building Better Business With Generosity: Ways for Self-Storage Operators to Give Back to Their Communities

Statistics show customers prefer to buy from companies that support charities and causes they see as valuable to their community. If your self-storage business is looking for ways to give back, consider the following options. ...More
March 11, 2013
Posted in Articles, Management
Self-Storage REIT CubeSmart Honored for Contact Center, Customer Service

CubeSmart, a self-storage real estate investment trust (REIT), received three gold Stevie Awards for Sales & Customer Service during a banquet ceremony on Feb. 25 in Las Vegas. The company was given the top prize for Contact Center of the Year, Award for Innovation in ...More
March 8, 2013
Posted in News
Why Me?! Self-Storage Pros Share Strategies for Handling Troublesome Tenants and Other Crazy Stuff

Whether it’s being screamed at by a tenant, needing to discipline a customer or discovering a tenant living in a unit, there are some days when self-storage operators may wonder, “Why me?!” What should you do when these difficult situations arise? Industry professionals ...More
March 7, 2013
Posted in Galleries, Management
StorageAhead Launches Online Space Calculator for Self-Storage Customers

StorageAhead, a provider of online-marketing services for the self-storage industry, has launched a space calculator to help self-storage customers determine which unit size they will need to store their belongings. Users can select shapes and sizes for various furniture ...More
March 6, 2013
Posted in News
What Would You Do? Tips for Managing Your Self-Storage Mulah

How a self-storage operator manages his money has a huge impact on the success of his business. Rental rates, discounts and collections are key components of the equation, but they're not always simple to control. Inside Self-Storage asked industry professionals to share ...More
March 5, 2013
Posted in Articles, Finance, Management

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