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Universal Management Co. Distributes Self-Storage Awards of Excellence


Universal Management Co. (UMC), which manages approximately 40 self-storage facilities in eight states, recently distributed more than 50 Awards of Excellence to its top-performing facilities and managers for the first half of 2010.

Manager Ciara Arnold of Self Storage Depot in Bixby, Okla., received an Award of Excellence for “best auction processing.”

The company gathered employees in Atlanta on July 27 for its annual awards banquet, where company president M. Anne Ballard and vice president Norma Taylor distributed the awards.

The theme of the banquet was “You Are the Magic―Making It Happen Every Day,” including magic-themed décor and entertainment.

The Awards of Excellence are given twice annually. The next set of awards, scheduled to be given in January, will be presented online. Categories include:  

  • Most leases signed
  • Lowest delinquencies
  • Same-store sales increase
  • Least percentage of fees waived
  • Highest merchandise sales per lease
  • Best auction processing
  • Best telephone techniques 

In addition to these awards, UMC has a Service Award recognition program for employees who have been with the company for more than two years. The company awarded two 10-year and two 15-year Service Awards at the banquet. Eight of UMC’s employees have been with the company 15 years or longer.

Jointly owned and operated by Ballard and Taylor, UMC is celebrating its 17th year in the self-storage industry. Starting in 1993 with a staff of 20 and a portfolio of eight facilities, the company now has nearly 100 employees.

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